Sales Consultant

Summary

Sells new or used vehicles at a profit to the dealership while ensuring customer satisfaction.

This job has no direct supervisory responsibilities.

• Meets dealership sales goals.
• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• GED or High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• up to 3 years
• 3-5 years
• 5+ years

• Valid Driver’s License
• Automobile Salesperson License

Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Regularly required to talk or hear. Frequently required to stand; walk; sit.

Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Heavy standing work. Frequent movement around the company facilities and the outdoor car lot.

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Ability to add, subtract, multiply and divide.

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

• Servant Leadership — consciously put the needs of others before one's own.
• Teamwork through Trust & Respect — work as a team to achieve at a high level.
• Integrity — honest and transparent, doing the right thing within the letter and spirit of the law.
• Commitment to Customer Enthusiasm — recommit each day to the customer experience and exceed expectations.
• Passion for Winning — strive to be the best, not the biggest.
• Accountability at All Levels — take ownership of actions and decisions.
• Commitment to Continuous Improvement — seek out and improve on opportunities.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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