Field Connection Specialist III

Job Type

Full-time

Description

Location: Duluth, MN and Superior, WI

Department: Sales

Employment Type: Full-Time

Connect Communities. Grow Your Career. Make an Impact.

At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Field Connection Specialist III, you'll be the face of our company, installing and maintaining high-speed internet and digital phone services for homes across our Duluth, MN and Superior, WI.

This role offers training, certification, and clear advancement paths that let you grow at your own pace.

What You'll Do

• Install, connect, and configure internet and digital phone services for residential customers
• Test and adjust equipment to ensure strong, reliable signal quality
• Troubleshoot and repair service issues both indoors and outdoors
• Educate customers on how to get the most from their services and recommend upgrades when beneficial
• Operate safely and efficiently using company-provided tools and vehicles
• Collaborate with your teammates to deliver exceptional service experiences
• Serve as a mentor to Field Connection Specialist I and Field Connection Specialist II

What We're Looking For

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team
• Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
• Proven ability to resolve escalated customer issues effectively and professionally.

Requirements

Minimum Requirements

• High school diploma or GED.
• At least 5 years of progressive field installation/service experience, with clear progression in roles, responsibilities, and technical expertise.
• Valid state-issued driver's license with a driving record that allows employee to be insured by ImOn's insurance carrier.
• Ability to meet company training and safety certification standards

Preferred Qualifications

• Jones NCTI Certifications
• Telecommunications/Utility industry

Why Join Our Team

• Career Growth: Structured advancement from Connection Specialist III >
  Lead Field Connection Specialist, with company-supported certifications (NCTI, Wi-Fi Technologies, Advanced Troubleshooting, and more).
• Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
• Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
• Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
• Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

ImOn will hook you up with Company Benefits:

• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company-provided tools, uniforms, and vehicle for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs

Ready to Get Started?If you're ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we'd love to hear from you.

Apply today and start building the network of tomorrow - with us.

ImOn Communications, LLC is an Equal Opportunity Employer