Field Service Technician

Field Service Technician

The Field Service Technician is responsible for diagnosing, repairing, overhauling, and maintaining heavy duty trucks & construction equipment in the field. Equipment includes compactors, excavators, loaders, dozers, and other heavy machinery. This position requires technical expertise, independent problem-solving, adherence to safety standards, and strong customer service when working directly with clients in field environments.

• Receive and review repair orders from Dispatch or Service Advisor.
• Travel to field locations to perform scheduled or emergency repairs.
• Complete repair work as outlined on work orders efficiently, accurately, and in compliance with dealership and factory standards.
• Perform diagnostics, safety inspections, and preventive maintenance checks on equipment.
• Utilize diagnostic testing equipment, precision instruments, gauges, hand tools, portable power tools, cranes, and hoists as required.
• Service and repair systems including (but not limited to): fuel injection, exhaust, cooling, air conditioning, lubrication, electrical, hydraulics, pneumatics, transmissions, braking, steering, and drive trains.
• Conduct major engine repairs, overhauls, installations, and alignments of engines and related machinery.
• Road test and evaluate equipment to verify satisfactory performance post-repair.
• Follow all federal, state, local, and company safety policies, including hazardous waste handling and disposal.
• Communicate job progress to the Service Advisor and/or customer in a clear and professional manner.
• Coordinate with the Parts Department to identify and secure necessary parts for repairs.

• Maintain tools, equipment, shop, and service truck in clean, organized, and safe condition.
• Service attachments, tools, and auxiliary systems as assigned.
• Complete service reports, customer documentation, and internal records in an accurate and timely manner.
• Attend factory-sponsored training and continuing education as required.
• Review and apply factory technical bulletins as appropriate.
• Perform other duties as assigned by management.

Education:

• Coursework in Diesel/Heavy Equipment or equivalent work experience.
• Associate degree or two-year technical school diploma in Diesel/Heavy Equipment preferred.

Experience:

• Minimum of 2–3 years of diesel equipment repair experience.
• Heavy equipment dealership experience strongly preferred.

Knowledge, Skills, and Abilities:

• Class A CDL
• Demonstrated expertise in troubleshooting and repairing heavy construction equipment.
• Strong knowledge of hydraulics, pneumatics, transmissions, electrical, and fuel systems.
• Excellent mechanical and diagnostic skills.
• Strong problem-solving and independent decision-making ability.
• Effective communication skills (oral and written).
• Customer-focused with the ability to represent the company with professionalism, tact, and diplomacy.
• Strong organizational skills and attention to detail.
• Ability to work effectively in high-pressure, fast-paced environments.
• Proficiency in computer systems and diagnostic software.
• Must hold and maintain a valid CDL and Health Card in compliance with applicable regulations.
• Clean driving record required.
• Willingness and ability to travel, including overnight stays.

• Communicate professionally and respectfully with all customers, vendors, and colleagues.
• Provide clear, timely updates on repair progress, timelines, and any changes in scope.
• Deliver accurate and complete service documentation for customer review.
• Represent the company in a positive manner through professional appearance, conduct, and adherence to safety practices.
• Respond to customer needs with urgency, accuracy, and accountability.
• Build trust and maintain long-term customer relationships by ensuring repairs meet or exceed expectations.

• Lift and transport parts and equipment weighing up to and/or exceeding 70 pounds as needed.
• Perform field repairs outdoors in variable weather conditions.
• Work in noisy, dusty, and exhaust-fume environments.
• Operate heavy tools, equipment, and machinery safely.
• Travel for extended periods…