Auto Glass Repair Specialist

Overview

As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

• Learn to repair vehicle glass (in the classroom and hands‑on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology; promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools and chemicals utilized throughout the workday.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Competitive weekly pay up to $19.75 per hour.
• A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources needed for success.
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• High School Diploma, GED or equivalent – Preferred.
• Valid state‑issued driver’s license and any other licenses required to operate a company vehicle. Required.
• On‑the‑job training / completion of Safelite Safe Tech™ certification. Required.

• Must be 18 years of age or older.

• Lift and carry up to 25 lbs for short periods; assist an associate with lifting windshields weighing 26‑50 lbs.
• Stand for extended periods, work in tight spaces, bend and twist the body.
• Use a variety of hand tools and power tools safely and effectively.
• Operate a motor vehicle in accordance with all federal, state and local laws; agree to monitoring via camera or video surveillance.
• Maintain professionalism and passion for providing outstanding customer service.
• Work safely outside in a variety of weather conditions and extreme temperatures for extended periods.
• Work with chemicals, including but not limited to flammable chemicals, as applicable per the “Safelite Way of Fitting.”
• Work scheduled days with flexibility on start and end times to accommodate customer needs.
• Problem‑solve and troubleshoot issues independently and collaboratively.
• Read, write and interpret English language and technical directions.
• Communicate orally (via phone) and in writing (via computer or other electronic means).
• Maintain a professional appearance, adhering to company uniform and PPE policies.
• Maintain stable performance under professional or personal pressure and/or opposition.

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned.

Diversity:
Safelite welcomes everyone. We value our diverse workforce and suppliers, and we are proud to be an equal opportunity employer.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.