Field Connection Specialist II or Field Connection Specialist III

Description

Location: Duluth, MN and Superior, WI

Department: Sales

Employment Type: Full-Time

As a Field Connection Specialist III
, you’ll be the face of our company, installing and maintaining high‑speed internet and digital phone services for homes across our Duluth, MN and Superior, WI.

This role offers training, certification, and clear advancement paths that let you grow at your own pace.

• Install, connect, and configure internet and digital phone services for residential customers
• Test and adjust equipment to ensure strong, reliable signal quality
• Troubleshoot and repair service issues both indoors and outdoors
• Educate customers on how to get the most from their services and recommend upgrades when beneficial
• Operate safely and efficiently using company‑provided tools and vehicles
• Collaborate with your teammates to deliver exceptional service experiences
• Serve as a mentor to Field Connection Specialist I and Field Connection Specialist II

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team
• Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.)
• Proven ability to resolve escalated customer issues effectively and professionally

• At least 3 years of field installation experience in telecommunications or utility industry.

• At least 5 years of progressive field installation/service experience, with clear progression in roles, responsibilities, and technical expertise.

• High school diploma or GED.
• Valid state‑issued driver’s license with a driving record that allows employee to be insured by ImOn’s insurance carrier.
• Ability to meet company training and safety certification standards
• Proficient use of network support tools and platforms (examples: CMS, SMX, Tru Vizion, AOE)

• Jones NCTI Certifications
• Telecommunications/Utility industry

• Career Growth: Structured advancement from Connection Specialist III >
  Lead Field Connection Specialist
  , with company‑supported certifications (NCTI, Wi‑Fi Technologies, Advanced Troubleshooting, and more).
• Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
• Work with
  
  Purpose:
  
  Help families, businesses, and communities stay connected through reliable, high‑quality service.
• Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
• Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

• Competitive pay (the hourly rate for this position is $26.00 - $28.00, depending on experience)
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company‑provided tools, uniforms, and vehicle for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs

ImOn Communications, LLC is an Equal Opportunity Employer.