Warehouse and Counter Operations Lead

As a Warehouse and Counter Operations Lead, you will lead employees and direct the work of warehouse and customer counter operations, including managing stocking requirements, security, and customer service functions for these areas.

• Lead and perform activities of employees engaged in shipping, receiving, customer counter, and inventory maintenance duties.
• Oversee the prompt handling of customer service requests, including order entry, pricing, expediting, billing, and order maintenance.
• May perform counter sales responsibilities, including selling goods and services and making recommendations.
• Evaluate inventory requirements/levels and ensure the correct balance of merchandise is maintained at all times.
• Recommend stock items, evaluate and approve items eliminated from stock, reduce or eliminate overstock and/or obsolete equipment.
• Perform any physical requirements necessary to lift and move inventory around the warehouse.
• Operate and maneuver warehouse equipment and any material(s) within the warehouse in accordance with intended purpose and manufacturers’ instructions.
• Maintain security of merchandise and equipment and ensure safe working conditions.
• Train staff on company products and applications, as well as warehouse and security procedures.
• Assist in implementing best practices and continuous improvement initiatives designed to improve quality, efficiency, and/or service levels.
• May drive a van or light truck to deliver customer orders or may direct others to do so as needed.

• 3 years of experience in warehouse, counter sales, and/or customer service.
• 4+ years of experience preferred, including experience leading a team.
• Four‑year degree preferred.
• Experience with warehouse procedures and security regulations.
• Knowledge of product lines and suppliers.
• Leadership and interpersonal skills with the ability to train and motivate others.
• Computer, administrative and organizational skills.
• Oral and written communication skills.
• Customer service and selling skills.
• Problem‑solving and conflict‑resolution skills.
• Strong ability to work with customers at the retail level, evaluate and recommend products that meet customer needs, and handle a variety of situations to exceed customer expectations.
• Ability to work cooperatively with branch personnel on issues, concerns, and opportunities.

The expected rate of pay for this position is $29.23 USD hourly.

Monday through Friday - 8:00 am to 5:00 pm.

• Perform physical requirements of a material handler or similar warehouse position.
• Perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
• Operate and maneuver warehouse equipment, including pallet jacks, forklifts, and push carts, in a manner consistent with manufacturers’ instructions and safety instructions.
• Work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.
• Abide by safety instructions and use of personal protective equipment (PPE) or its equivalent.
• Meet driving requirements indicated on delivery driver job description when assigned to operate a company‑required vehicle.

• Medical, dental, vision, and prescription drug benefits.
• Life insurance coverage for you and options for your family.
• Flexible spending accounts.
• Disability benefits at no cost to you.
• Profit‑sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays throughout the year.
• Paid wellness day.
• Community time off.
• Predictable work schedules (no weekends or nights for most roles).
• Employee recognition program.
• Educational reimbursement and career development programs.
• And more perks that support your well‑being and career growth.

Equal Opportunity Employer / Veteran / Disabled.