Assistant General Manager

1101 Pacific Rim Highway Box 12 Tofino, Tofino
Accessible

Employer:

No
Open to International applicants with valid Canadian Work permits:
Yes
M  is hiring an Assistant General Manager to support the General Manager in overseeing all aspects of resort operations - guest experience, front office, housekeeping, maintenance coordination, staff supervision, and administrative operations. This is a leadership role suited to someone who thrives in a fast-paced, guest-facing environment and wants real ownership over how a property runs.
What You’ll Do   Act as the primary on-property leader in the General Manager's absence, with full authority to resolve operational and guest issues
Oversee daily operations across front desk, housekeeping, and grounds/maintenance to ensure smooth, consistent guest experiences
Supervise, schedule, and support front-line staff; assist with hiring, onboarding, and performance management
Handle escalated guest concerns and service recovery with sound judgment and a calm, solutions-first approach
Support budgeting, payroll administration, and expense tracking in coordination with the General Manager
Monitor and help maintain quality, safety, and brand standards across all unit types (Air streams, Surf Bungalows, cabins, Forest Camping, Spartan Imperial Mansion)
Assist with vendor and contractor coordination for maintenance, supplies, and property upkeep
Contribute to marketing, promotions, and local partnership initiatives as needed
Step into General Manager responsibilities during absences, vacations, or peak-season support periods
What You Bring   2+ years of supervisory or management experience in hospitality, resort, or short-term accommodation operations
Strong working knowledge of front office and property management systems (Cloudbeds experience an asset)
Demonstrated ability to lead a team, resolve conflict, and stay composed under pressure
Comfort with hands-on, varied work - this role moves between front desk, admin, and property walk-throughs
Availability for flexible scheduling, including weekends, holidays, and peak summer season
Valid BC driver's licence considered an asset
A genuine interest in the Tofino community and coastal, outdoor lifestyle
Why Join M    Work in one of the most beautiful coastal settings on Vancouver Island
A close-knit, hands-on team environment with real decision-making responsibility
Staff accommodation
Phone Allowance
Medical/Dental Benefits
Responsibilities & Qualifications  POSITION SUMMARY
The Assistant General Manager (AGM) supports the General Manager in the overall leadership and day-to-day operation of Mackenzie Beach Resort. The AGM is responsible for ensuring high standards of guest service, operational efficiency, and staff performance across all departments, and assumes full operational authority in the General Manager's absence.
Operations & Guest Experience   Oversee daily resort operations, ensuring consistent, high-quality guest experiences across all accommodation types
Monitor front office operations, reservations, and check-in/check-out flow
Resolve escalated guest concerns and complaints promptly and professionally
Conduct regular property walk-throughs to monitor cleanliness, maintenance, and brand standards
Team Leadership   Supervise front desk, housekeeping, and grounds/maintenance staff
Create and manage staff schedules to ensure appropriate coverage across shifts and seasons
Assist with recruitment, onboarding, training, and performance evaluations
Foster a positive, accountable team culture aligned with M 's brand and values
Administration & Financial Support   Support the General Manager with budgeting, forecasting, and expense management
Assist with payroll administration and timekeeping accuracy
Maintain accurate operational records, incident reports, and compliance documentation
Support procurement and vendor/contractor coordination for supplies and property maintenance
Leadership Coverage   Assume full operational and decision-making authority in the absence of the General Manager
Represent M  in interactions with contractors, local authorities, and community partners as needed
Required   2+ years of supervisory or management experience in hospitality, resort, or accommodations operations
Strong communication, organizational, and problem-solving skills
Ability to work flexible hours, including evenings, weekends, and holidays
Proficiency with property management systems (Cloudbeds experience preferred)
Preferred   Post-secondary education in hospitality, tourism, or…