Service Technician

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Technician based in British Columbia, Canada.

Join a globally recognized home appliance organization committed to delivering innovative products and exceptional customer experiences. As a Service Technician, you will diagnose, repair, and maintain premium household appliances and outdoor products at customer homes, construction sites, showrooms, and warehouses. You will play a key role in resolving technical issues efficiently, improving first-time repair completion rates, and ensuring customer satisfaction. Working across field service and workshop environments, you will handle warranty and non-warranty repairs while supporting product modifications and quality improvements.

The role begins with hands‑on training, workshop experience, and field ride‑alongs to help you develop comprehensive product and service knowledge. This is an excellent opportunity for a technically skilled professional who enjoys troubleshooting, working independently, and delivering reliable solutions directly to customers.

• Field Service and Repairs:
  Perform service calls, diagnose faults, and repair major home appliances and outdoor products at customer residences, construction sites, dealer showrooms, warehouses, and other designated locations.
• Customer
  
  Experience:
  
  Deliver professional, customer-focused service by explaining technical issues, evaluating repair options, providing accurate cost estimates, and resolving concerns efficiently.
• Technical Troubleshooting:
  Investigate complex or escalated service issues, address deficiencies identified in builder projects, and apply strong diagnostic skills to determine appropriate repair procedures.
• Workshop and Warehouse Support:
  Assist with product returns, perform workshop repairs, and complete necessary rework, modifications, and corrective actions before products are resold.
• Service Documentation:
  Maintain accurate field service work orders, recording repair details, parts used, service status, and other relevant information through designated computer systems or tablets.
• Parts and Inventory Management:
  Maintain vehicle stock of spare parts, conduct regular inventory counts, research and order replacement components, and ensure essential parts are available to support first-time repair completion.
• Payment Processing:
  Collect and process customer payments for services using the designated point‑of‑sale system, following established procedures.
• Safety and Equipment Maintenance:
  Maintain clean, organized, and safe working environments, while protecting and properly maintaining company‑issued tools, equipment, and vehicles.
• Performance and Continuous Improvement:
  Meet established service and productivity targets, communicate openly with management, and contribute ideas that improve service quality, operational efficiency, and customer outcomes.
• Training and Development:
  Participate in initial workshop training, field ride‑alongs, and ongoing learning to build technical expertise and understand service operations.

• Education:
  
  High school diploma or equivalent required. Trade school certification or relevant post‑secondary education is an asset.
• Technical
  
  Experience:
  
  Previous experience diagnosing and repairing major household appliances, with a practical understanding of repair procedures and common product faults.
• Gas Certification:
  Valid provincial gas certification applicable to appliance servicing is required.
• Refrigeration Expertise:
  Experience with refrigeration systems and sealed‑system repairs is highly desirable. A valid ODP certification is required for work involving refrigerant sealed systems.
• Tools…