Customer Success Manager & Accounts Specialist

Now Hiring:
Client Success & Accounts Specialist

Solutions Auto Group
- Duncan, OK

This is not a seat for someone looking to coast. It's a career for someone ready to build something real - with a company that backs up its standards every single day.

Since 2008, Solutions Auto Group has helped drivers across Southwest Oklahoma get approved, get driving, and get ahead - through our Lease Here Pay Here program and flexible in-house financing. We sell it, lease it, finance it, and fix it, all under one roof. We don't disappear after the sale, and we don't hire people who disappear after the paycheck.

We're looking for a Client Success & Accounts Specialist to join our Duncan team - someone who can own the full customer relationship from the day they drive off the lot. This role blends client account management, accounts payable, insurance verification, and sales and service support into one job: the steady hand who keeps customers on track and keeps our books and compliance airtight.

If you like variety, take pride in accuracy, and actually follow through on what you say you'll do, this is your seat.

Initial contact and interview scheduling happen by email. The moment you apply, an auto-responder will reach out with next steps - watch your inbox and respond promptly. How you handle that first email tells us a lot about how you'll handle this job.

• Serve as the ongoing point of contact for customers after delivery - answering questions on payments, insurance, and service.
• Build real relationships that keep customers paying, driving, and coming back.
• Document every interaction and account update in the Dealership Management System (DMS).

• Process vendor invoices and payments accurately and on schedule.
• Reconcile accounts payable records and maintain clean, audit-ready documentation.
• Verify and update customer insurance coverage twice weekly to stay compliant with lease terms.
• Communicate directly with insurance agents and carriers to resolve coverage gaps.

• Collections follow-ups and help customers stay current on payments.
• Coordinate service appointments and communicate repair status between customers, technicians, and vendors.
• Support the sales process - sending application links, following up on documents, and prepping files for approval.
• Process daily customer payments and receipts as part of front-office operations.

We're not looking for ordinary. We're looking for the best of the best - someone career-minded who wants to get better every day, not someone clocking in until something better comes along. This role is for you if you:

• Show up. Every day, on time, ready to work.
• Follow through. You finish what you start and you don't need to be chased.
• Tell the truth. Even when it's not the easy answer.
• Take ownership. Mistakes happen - what matters is what you do next.
• Want to grow. You're here to build a career, not just collect a paycheck.

If you're ordinary and don't give a rip, this isn't your place. If you show up but won't put in the effort to get better, we're not for you either. But if you want to do good work, be treated with respect, and build something real - we want to talk to you.

• Comfortable with numbers - our systems do the heavy lifting, but you'll need to catch it when something doesn't add up.
• Strong reading comprehension - you retain instructions, account details, and what a customer actually told you, not just the gist.
• A memory for people - you remember names and history, because that's what makes a customer feel like more than an account number.
• Coachable - open to feedback, willing to look back at what worked and what didn't, and adjust without taking it personally.
• Excellent communication and relationship-management skills.
• Experience in accounts payable, bookkeeping, customer service, account management, or automotive service preferred.
• Knowledge of insurance verification, automotive operations, or service scheduling a plus.
• Organized, detail-oriented, and comfortable managing multiple priorities…