Account Supervisor Trucking

Location: Duncan, OK

Overview

The Account Supervisor will manage asset utilization and drivers to ensure a high level of customer service and fleet profitability. The role includes coaching and mentoring staff and administering trainings and operational processes.

• Direct and indirect management of drivers, office staff, and customer accounts.
• Direct management and oversight of Transportation Network Coordinators’ and Logistics Coordinators’ day-to-day operations.
• Manage freight and drivers’ hours under DOT regulations to ensure safe and timely deliveries.
• Manage the use of all assets including trucks and trailers, with emphasis on utilization; may include slip-seating for some local accounts.
• Lead safety initiatives; work with Safety to track trends, identify root causes, and implement solutions for accidents and safety concerns; manage drivers’ safety training compliance monthly.
• Communicate proactively and professionally with customers; ensure freight commitments are met and customer needs are addressed promptly.
• Handle urgent situations in a professional manner.

• Able to handle multiple tasks and work effectively independently or in a team.
• Collaborate with other department leaders to establish goals, align priorities, and define processes.
• Practice and observe safety rules and encourage others to do so.
• Maintain a professional appearance and image in accordance with dress code policies.
• Treat individuals with care, dignity, fairness, respect, and recognition.
• Work productively with supervisor and peers; demonstrate teamwork and problem-solving; provide excellent customer service.
• Adhere to company policies and ensure employees are knowledgeable and compliant with standards.
• Proficient with office equipment and computers; familiarity with Microsoft Office suite.

• High school diploma or GED required.
• 4-year degree in a related field preferred or equivalent on-the-job experience.
• Transportation industry experience preferred; familiarity with industry-specific programs.

• Ability to manage multiple tasks with frequent interruptions and delays.
• Remain focused and effective under varying circumstances; handle requests via phone and in person.
• Maintain professionalism in challenging situations; may work at customer locations with their rules and requirements.
• Occasional travel by air or car.

C.R. England is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.