Team Leader, Culinary Services

JOB SUMMARY:

Serves as a working team leader assisting with the coordination of culinary services in accordance with current applicable federal, state, and local standards, guidelines, and regulations, with established policies and procedures. Orients, mentors, and trains team members. Assists in monitoring team member productivity. Provides suggestions for increased service or productivity following culinary standards. Promotes a safe working environment. Ensures customer satisfaction with quality and service.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

Serve as a working team leader assisting the Supervisor in coordinating food preparation and meal service.

Cover open shifts when necessary.

Assist with initiating food preparation to ensure meal delivery at scheduled times.

Assist with ensuring appropriate portioned servings, recipes, and menus are followed.

Assist with ensuring nutritional snacks are prepared daily.

Assist with monitoring temperature of hot and cold foods through food preparation and service to ensure that established temperature goals are met prior to steam table transfer and maintained throughout meal service.

Assist with determining amount and type of food and supplies as required for daily menus.

Notify the Supervisor of food, supplies, or equipment needs.

Report equipment breakdowns and unsafe conditions to the Supervisor.

Ensure all equipment and work areas are cleaned.

Follow operating standards, quality improvements, and communicates standards and expectations to the team.

Assist in locating, reconciling, and verifying accuracy of transactions. Operate equipment with peripheral electronic data processing, when needed.

Perform excellent customer service when interacting and serving customers including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills.

Operate ordering system such as a cash register, terminal, or software. Process customer cash, check, and non-cash payments. Maintain proper security of cash at all times. Understand, follow, and ensure compliance with DRH cash handling policies and procedures.

Uniforms must be worn in accordance with dress code requirements.

Regular attendance and punctuality for scheduled shifts.

Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.

Utilization of assistive devices for lifting is mandatory.

Must adhere to safety protocols at all times;
Understand the facility's fire and disaster plans;
Follow established procedures during drills and actual emergencies.

Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.

Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.

Performs other related duties as assigned.

Minimum Qualifications:

Communication skills including fluency in oral and written English. Basic computer skills including the ability to navigate information technology associated with the position. Ability to remain flexible to quickly adapt to urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position. Knowledge of proper and safe food preparation, food handling regulations, and best practices.

Knowledge of proper and safe use of custodial equipment and chemicals. Ability to work a flexible schedule including nights, weekends and holidays.

Ability to: learn and use established techniques for the efficient and compliant completion of duties; present self in a highly professional manner to others and understands that honesty and ethics are essential; maintain a positive attitude; communicate with co-workers and other departments with professionalism and respect; maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives;

provide clear directions and respond accordingly to team members; work well under pressure; work well alone and in a team; use all relevant electronic and communication devices; provide clear directions and respond…