Field Service Engineer

Field Service Engineer

Duncan

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit

This role is part of the North American Support Team for Liqui-Box's advanced liquid packaging business. The Field Service Engineer works cross-functionally with Sales, Field Support, Product Support, Spare Parts Customer Service, and Engineering to support customers in the field. This position is responsible for proactively troubleshooting and resolving issues with liquid packaging equipment, including installation, commissioning, configuration, rebuilding, preventive maintenance, and training.

The role also ensures accurate service documentation and supports ongoing equipment performance and customer satisfaction.

• 1.Travel to customer sites in US, Canada, and Caribbean islands to install, repair, or perform preventive maintenance on liquid packaging equipment.
  • Travel to customer sites to install, set up, and test complete systems and components of liquid packaging equipment
  • Commission and deliver bag-in-box machines, ensuring proper functionality and on-time implementation
  • Evaluate and optimize machine performance to ensure efficient, reliable production
  • Apply strong technical expertise in electrical, pneumatic, and mechanical systems, including PLCs, to troubleshoot and support equipment at customer sites
• 2. Provide remote support to customers and peers troubleshooting packaging equipment problems.
  • Provide remote troubleshooting support, guiding customers step-by-step to resolve equipment issues
  • Analyze packaging equipment performance and recommend corrective maintenance strategies to address and prevent failures
• 3. Read and interpret mechanical assembly drawings, bills of materials, electrical schematics, and P&IDs
  • Evaluate mechanical components to recommend parts and materials that prevent equipment failures
  • Interpret electrical schematics and symbols to support troubleshooting and maintenance of bag-in-box machines
• 4. Create, review, and update service procedures
  • Develop procedures tailored to customer requirements, recognizing that each application may vary.
  • Update procedures to reflect changes in customer processes or equipment.
  • Review production filling lines at customer sites to identify packaging issues, recommend corrective actions, and improve machine efficiency.
• 5. Prepare detailed and accurate service call reports to ensure a complete history of service activity at customer locations
  • Prepare service reports following remote and on-site support interactions with customers
  • Document and track recommendations and action items to ensure completion of all activities and proper follow-up
  • Develop proposals to improve equipment performance and increase overall machine efficiency

• Bachelor's degree or equivalent experience
• 5-7 years of field service experience, ideally in national or international environments
• Experience with aseptic…