Head Housekeeper

As a Head Housekeeper at Daly Seven, you are a critical leadership pillar responsible for maintaining the hotel's cleanliness, quality, and guest comfort standards. You serve as a role model for the housekeeping team, personally training staff, inspecting rooms daily, and ensuring every area of the property reflects exceptional care. Given the dynamic nature of hospitality, you demonstrate a deep commitment to our people and property by being a hands-on, reliable leader who is ready to step in, support operations, and uphold strict safety and quality standards.

What You’ll DoLead & Inspire Serve as a professional role model by adhering to appropriate uniform and name tag standards and checking staff personal appearance and dress code compliance.

Personally train all new housekeepers and supervise overall housekeeping and laundry procedures in compliance with established company standards.

Critique housekeeper performance, commending strong work and counseling poor performers.

Assign daily room cleaning, corridor duties, and laundry tasks to personnel.

Prepare housekeeper work schedules at least one week in advance for manager approval.

Drive Results & Operations Inspect every room daily, both vacant and occupied, carrying a Daly Seven and brand-approved supply caddy to complete small cleaning details and replace missing items.

Clean rooms, handle laundry, strip rooms, stock inventory, and clean public spaces or corridors as needed.

Complete monthly inventory counts, track daily missing linen, and keep management informed of shortages for ordering purposes.

Prepare regular schedules for deep cleaning projects, including mattress rotations and carpet shampooing.

Follow up on late check-outs and  Do Not Disturb  signs to ensure all rooms are cleaned efficiently.

Ensure Safety & Standards Make safety a priority by monitoring daily operations and consistently reviewing proper techniques and safety measures with staff.

Report maintenance issues and potential safety hazards to management to keep the entire hotel clean and in good repair.

Check all supply storage areas at the end of every shift to ensure property security.

Enforce all company timekeeping rules, ensuring employees work only while clocked in, take required 30-minute lunch breaks between 12:00 PM and 1:00 PM, and never clock in for others.

Maintain strict business confidentiality on and off duty regarding employee personal issues, salary information, and hotel operations.

Qualifications Prior supervisory or lead housekeeping experience with a strong track record in professional cleaning skills and leadership abilities.

Knowledge of standard housekeeping procedures, laundry operations, inventory control, and room inspection protocols.

Familiarity with hotel brand standards and Daly Seven operational guidelines.

Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Schedule Ability to work a schedule that includes mornings, nights, weekends, and holidays, typically from 7:00 AM to 5:00 PM.