IT Level 3 Engineer - MBS IT

Job Summary

IT Level 3 Engineer - MBS IT

Morris Business Solutions

Full-time

In-Office | Duncan, SC, United States

Morris Business Solutions is seeking an experienced and technically capable IT Level 3 Engineer to join our MBS IT division.

This position will serve as a senior technical resource for our managed services clients and internal support team, handling complex escalations, Microsoft cloud administration, server management, networking, cybersecurity, and advanced infrastructure troubleshooting.

The ideal candidate will have strong MSP experience and advanced knowledge of Microsoft Intune, Microsoft 365, Entra , Windows Server, networking, and endpoint management. This individual should be comfortable owning complex issues from escalation through resolution while also assisting with project implementation and mentoring Level 1 and Level 2 technicians.

This position is focused exclusively on MBS IT and does not include Paper Cut implementation or support responsibilities.

Morris Business Solutions provides complete technology solutions to organizations throughout North and South Carolina, including:

• Managed IT services
• Cybersecurity
• Microsoft 365 and cloud solutions
• Computers, servers, and networking
• Business telephone systems
• Copiers, printers, and document solutions

As a family-run company, we value our employees, encourage professional growth, and are committed to providing excellent service to our customers.

• Serve as a senior escalation point for complex issues that cannot be resolved by Level 1 or Level 2 technicians.
• Troubleshoot advanced workstation, server, network, Microsoft 365, identity, application, and connectivity issues.
• Take ownership of escalated incidents through resolution and implement long-term solutions based on root-cause analysis.
• Assist with critical outages, security incidents, and high-impact client issues.
• Coordinate with vendors and third-party support when advanced escalation is required.
• Provide technical guidance and mentorship to Level 1 and Level 2 technicians.
• Document repeatable resolutions and technical procedures.

• Administer and support Microsoft Intune across managed client environments.
• Configure and maintain device enrollment, Windows Autopilot, configuration profiles, compliance policies, security baselines, application deployments, update policies, and endpoint security settings.
• Troubleshoot enrollment, application deployment, policy, and compliance issues.
• Administer Microsoft 365, including Microsoft Entra , Exchange Online, Microsoft Teams, SharePoint Online, and One Drive.
• Manage users, groups, licensing, permissions, MFA, authentication, and Conditional Access.
• Assist with Microsoft 365 migrations, tenant configuration, endpoint standardization, and security improvements.

• Install, configure, maintain, troubleshoot, and upgrade Windows Server environments.
• Support Active Directory, Group Policy, DNS, DHCP, file and print services, Hyper-V, virtual machines, and other Windows Server roles.
• Troubleshoot server performance, authentication, replication, storage, and connectivity issues.
• Manage permissions, file shares, security groups, and Group Policy configurations.
• Perform server migrations, upgrades, replacements, and domain-related projects.
• Monitor server health, backups, and recovery readiness while maintaining accurate infrastructure documentation.

• Troubleshoot and manage firewalls, managed switches, wireless access points, VLANs, VPNs, routing, switching, site-to-site connectivity, and internet failover.
• Diagnose advanced network, firewall, wireless, and connectivity issues.
• Assist with network installations, upgrades, and replacements.
• Support endpoint protection, managed detection and response, email security, backup, and other cybersecurity solutions.
• Investigate security alerts, assist with incident response and remediation, and identify risks requiring corrective action.

• Serve as a senior technical resource for MSP onboardings, server deployments…