Supplies Specialist

The Supplies Specialist is responsible for ensuring Morris Business Solutions customers receive toner and printer consumables accurately and on time. This position utilizes FM Audit, a remote monitoring software platform, to proactively monitor customer printer fleets, identify supply needs, place orders, and coordinate shipments before customers experience downtime.

The ideal candidate is highly organized, detail-oriented, customer-focused, has strong communication skills, and is able to manage multiple priorities while maintaining exceptional accuracy.

Monitor customer printer fleets daily using FM Audit software.

Review automated supply alerts and verify toner replacement needs.

Place orders for toner, maintenance kits, and other printer consumables.

Coordinate shipments to customer locations to ensure timely delivery.

Track supply orders from placement through delivery.

Maintain accurate inventory levels for customer and warehouse stocked supplies.

Work with vendors to resolve shipping delays, backorders, or product issues.

Verify that customer devices are correctly reporting meter readings and supply levels.

Maintain accurate customer records within FM Audit and company systems.

Assist Service Coordinators and Service Technicians with supply-related requests.

Communicate proactively with customers regarding supply shipments and order status.

Research and resolve customer questions regarding supplies and toner deliveries.

Monitor and reduce unnecessary toner shipments while ensuring customers remain operational.

Identify devices that are not communicating properly and coordinate corrective action with the Help Desk.

Assist with inventory counts and warehouse organization as needed.

Recommend process improvements to increase efficiency and customer satisfaction.

Perform other duties as assigned.

High school diploma or equivalent (some college preferred).

Previous customer service, administrative, inventory, logistics, or office support experience preferred.

Strong computer skills including Microsoft Outlook, Excel, and Word.

Ability to learn and utilize FM Audit software and other business applications.

Excellent organizational and time management skills.

Strong attention to detail with high accuracy.

Effective written and verbal communication skills.

Ability to prioritize multiple tasks in a fast-paced environment.

Professional attitude with a commitment to customer satisfaction.

Experience with managed print services (MPS).

Experience using FM Audit or similar print fleet management software.

Inventory management or purchasing experience.

Knowledge of office printers, copiers, and toner supplies.

Ability to sit for extended periods while working on a computer.

Ability to occasionally lift up to 20 pounds.

Ability to move throughout the warehouse or office when receiving or organizing supplies.

Manual dexterity is sufficient to operate office equipment.

Success in this position is measured by:

Accurate and timely processing of supply orders.

Minimal customer downtime due to supply shortages.

High customer satisfaction regarding toner fulfillment.

Accurate inventory management.

Proper utilization of FM Audit to proactively manage customer supply needs.

Timely resolution of supply-related issues.

Effective communication with Leadership, customers, vendors, and internal departments.

Morris Business Solutions is a leading provider of Managed Print Services, Office Technology, and Managed IT Services throughout the Carolinas. Our mission is to deliver exceptional customer service through innovative technology solutions and a proactive approach to supporting our customers' business operations. We are committed to excellence, teamwork, integrity, and continuous improvement in everything we do.