Quality Systems & Warranty Manager

Position: Fehrer Quality Systems & Warranty Manager
SUMMARY:

The Quality Systems & Warranty Manager role leads quality performance across the NAFTA region by owning both management systems and warranty execution. The position drives compliance with IATF and ISO standards while reducing warranty cost, improving field performance, and strengthening customer trust.

This position will set the standard for how quality operates across the region. You ensure systems are disciplined, audits are effective, and processes are consistent across all sites. You take direct ownership of field issues, resolve root causes, and prevent recurrence.

The Quality Systems and Warranty Manager will operate at the center of the business. The position will align plant operations, engineering, and leadership with customer expectations and global requirements. You turn data into action, enforce accountability, and deliver measurable improvements in cost, quality, and operational performance.

Success in this role shows up in fewer customer issues, stronger audit results, and sustained improvement across all NAFTA operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Warranty & Field Quality Serve as primary customer contact for warranty, goodwill, and field quality topics

Lead warranty lifecycle management, including data analysis, cost recovery, and reporting

Manage complex field issues using structured problem solving methods such as 8D and RCACoordinate containment and corrective actions across engineering, manufacturing, and suppliers

Lead field returns and no trouble found investigations with clear documentation

Support General Managers and Finance on warranty cost alignment and recovery actions

Drive KPI tracking such as warranty cost, claim rates, and debit note trends

Lead regular customer quality reviews with OEMs and Tier 1 suppliers

Translate global warranty standards into regional execution

Quality Management Systems & Compliance Maintain and improve the regional Quality Management System aligned with IATF 16949

Support and oversee ISO systems including ISO 14001, ISO 45001, and ISO 50001

Lead internal audit programs across NAFTA, including system, process, and layered audits

Prepare for and support external certification and customer audits

Ensure implementation of corrective and preventive actions and verify effectiveness

Standardize processes across US and Mexico operations

Act as key user and trainer for quality systems tools such as Con Sense Continuous  Improvement & Operations Support Drive cross functional improvement initiatives focused on PPM reduction and cost of quality

Support process owners in defining and improving workflows

Deliver KPI reporting to regional leadership

Train teams on automotive core tools including APQP, PPAP, FMEA, MSA, and SPCSupport product and process improvements based on field performance data Align regional practices with global and business unit standards

Leadership & Collaboration Provide functional leadership to Field Quality Engineers and site quality teams

Partner with Business Unit leadership and AUNDE Group on standards and initiatives

Collaborate across engineering, manufacturing, purchasing, and EHS teams

Act as escalation point for quality and warranty issues

Own regional quality performance, including warranty cost, PPM, and audit outcomes

Accountable for customer scorecards and quality KPIs across NAFTAApprove corrective actions and quality decisions impacting customers

Escalate and resolve critical quality and warranty risks across sites

Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

This position will have supervisory responsibilities for Field Quality Engineers, Quality Systems Engineers and Warranty Specialist.

To perform this role successfully, an individual must be able to execute each essential duty at a high level and deliver measurable results. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Strong leadership and organizational skills with the ability to drive accountability across multiple sites.

Advanced analytical capability with experience interpreting complex data sets, identifying…