Inside Sales & Showroom Support Associate

Company Description

Travers Tool Co., Inc. is a distributor of metalworking and industrial supplies serving manufacturers in the metalworking industry. The company focuses on providing high-quality products, reliable services, and attentive customer care. Travers Tool aims to build lasting partnerships, earn customer loyalty, and support long-term success for its clients. Team members contribute to a customer-centric culture that emphasizes integrity, responsiveness, and industry expertise.

The Inside Sales & Showroom Support Associate is a full-time, on-site role based in Duncan, SC. This position includes handling inbound customer inquiries, processing orders, and providing product recommendations and technical support related to metalworking and industrial supplies. The associate will assist walk-in showroom customers, maintain merchandise displays, and ensure the showroom is organized and well stocked. Daily activities include following up on leads, supporting account managers, preparing quotes, and updating customer information in the CRM system.

The role also involves collaborating with internal teams to resolve issues, enhance customer satisfaction, and support sales initiatives.

• Demonstrated Inside Sales skills, including handling inquiries, preparing quotes, and closing orders.
• Strong Customer Service and Customer Satisfaction skills, with the ability to build rapport and resolve issues promptly.
• Experience in Lead Generation and basic Account Management, including follow-up activities and maintaining customer records.
• Effective verbal and written communication skills, with attention to detail and accuracy in order entry.
• Comfort working in a showroom or retail-like environment, including merchandising and product presentation.
• Basic understanding of industrial or metalworking products is preferred; willingness to learn technical product information is essential.
• Ability to work on-site full time in Duncan, SC, managing multiple tasks and priorities in a fast-paced environment.
• Proficiency with CRM systems and standard office software; prior experience in sales or customer-facing roles is an advantage.