Welcome Coordinator

Company

Oak Street Health

Welcome Coordinator

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow our broader teams to deliver an unmatched patient experience, provide the best care anywhere, and make Oak Street a great place to work.

Welcoming patients and guests, scheduling appointments, managing inbound and outbound phone calls, fax and mail distribution, and updating patient information are key daily functions. Welcome Coordinators are expected to be friendly, adaptable, and highly flexible.

• Welcoming patients and guests
• Conducting visit check‑in and assisting patients with required forms
• Collecting co‑pays
• Updating patient information in the electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region infrequently
• Other duties as assigned

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by community members (where necessary)
• U.S. work authorization

• Experience in a customer service setting
• Some college education

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our older adult patient population
• High level of integrity
• Someone who embodies being "Oaky"

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

• Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and 401(k) match options
• Health insurance, vision, and dental benefits
• Retirement savings options, wellness programs, and other resources based on eligibility

The typical pay range for this role is:
$17.00 – $28.46 per hour. The actual base salary offer will depend on experience, education, geography and other factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.