Team Member, Customer Service​/HelpDesk

Responsibilities

• Present a neat, clean appearance in company uniform.
• Greet each customer they encounter with a smile and a word of welcome or departure.
• Maintain a clean and safe environment for customers.
• Serve customers according to all company procedures and standards.

• Demonstrates a positive and enthusiastic attitude with co-workers.
• Helps new employees through training and orientation.
• Demonstrates patience and understanding when training others.
• Keeps other employees informed about what he/she is doing.

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
• Provides appropriate notice when unable to be at work.
• Provides written notice for being late or absent as required.
• Understands and uses approved time keeping system.

• Demonstrates a positive and enthusiastic attitude with management.
• Adjusts positively to requests for change from managers.
• Accepts procedural changes positively and without loss of effectiveness.
• Alerts management to station needs.
• Anticipates problems and brings them to management's attention.
• Follows through with all commitments made.

• Helps others when needed without being asked.
• Demonstrates a sense of urgency on the job, especially when it relates to pleasing the customer.
• Is effective working on more than one task at a time.
• Finishes tasks completely once begun.
• Suggests ideas for solving problems, improving procedures, etc.

• 30 hours week are entitled to enroll in medical, dental and 401k benefits. 32 hours a week are entitled to PTO.
• Period bonus potential up to .50 cents per hour for every hour worked.