Claim Operations Specialist

Responsibilities

• Partnering with claim professionals to assist customers
• Build customer relationships, complete financial transactions, manage important business information
• Address customer questions and concerns professionally
• Partner with claim professionals to assist with the timely resolution of claims
• Document claim files accurately, request reports, and manage mail conditions
• Ensure the proper handling of financial transactions including claim payments
• Maintain accurate records and information management
• Assist with claim center financial standards and effective communication of findings

• High School Diploma or GED
• 1 year of service‑related work experience OR Bachelor’s Degree
• Experience utilizing computer technology such as Microsoft Office, e‑mail, Web-enabled applications, and database software
• Ability to analyze and compare information to understand issues and explore alternative solutions
• Ability to remain energized and focused in the face of ambiguity, change or strenuous demands
• Verbal and written communication skills
• Ability to exercise sound judgment and make decisions
• Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results

• financial transactions
• information management
• claim resolution
• document management
• data analysis

• customer relationship management
• professional communication
• problem-solving
• judgment
• adaptability

• High School Diploma
• GED
• Bachelor’s Degree