Business Development Center And Service Representative

Company Description

Hyundai of Dundalk is a customer-focused automotive dealership offering new and pre-owned Hyundai vehicles. Located in Dundalk, MD, the dealership serves drivers from Catonsville, Towson, Glen Burnie, and Bel Air. The team is committed to providing a welcoming, professional environment where guests can confidently explore their vehicle options and receive support throughout the purchasing process. Hyundai of Dundalk emphasizes reliable service, transparent communication, and long‑term customer relationships.

Job Title: Business Development Center (BDC) & Service Representative

Location: Dundalk, MD

Job Type: Full-time

Compensation: $17.00 per hour

Schedule: Monday–Friday, 9:00 AM–6:00 PM; every other Saturday, 7:30 AM–3:00 PM

We are seeking a versatile and organized individual to join our automotive team. You will handle inbound and outbound customer communications in our Business Development Center (BDC). Additionally, you will support our Service Department with essential administrative duties, paperwork, and cashiering. This hybrid role requires excellent communication skills, strong attention to detail, and a passion for customer service.

• Answer incoming customer inquiries via phone, email, and chat.
• Schedule sales and service appointments to maximize shop capacity.
• Conduct outbound follow-up calls to recent customers and lost leads.
• Update and maintain accurate customer records in the CRM system.
• Meet daily and weekly targets for call volume and appointments booked.

• Greet customers warmly as they arrive to pick up their vehicles.
• Process customer payments accurately using the point-of-sale (POS) system.
• Balance the cash drawer and prepare daily deposit logs.
• File, organize, and scan service repair orders (ROs) and warranty paperwork.
• Review completed paperwork with customers to explain services and charges.

• High school diploma or equivalent required.
• Previous experience in a dealership BDC or automotive service role preferred.
• Proficiency with CDK Drive or similar automotive DMS software. (Not required; can learn)
• Strong telephone etiquette and clear verbal communication skills.
• Basic math and cash-handling skills with high accuracy.
• Ability to multitask and shift priorities in a fast-paced environment.
• Professional appearance and positive attitude.
• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday pay.
• Opportunities for career advancement within the dealership.