Field Service Engineer
Listed on 2026-08-14
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Engineering
Systems Engineer
Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (Engineering AI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.
Learn more at
Engineering to the Power of AI™, AAVA™, Engineering AI, Engineering to Elevate Life™, Enterprise Platforms AI, Data & Insights AI, Experience AI, GCCAI, Operations AI, Platform Engineering AI, ProductAI, and Quality EngineeringAIare trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world’s leading brands
- Solve complex problems - and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems - and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
Ascendion Air is looking for a Mechanical Engineer I / Field Service Engineerto support commercial drone delivery operations by ensuring high system reliability and operational readiness. This role serves as the technical bridge between field operations and engineering, diagnosing complex hardware issues, supporting new site launches, and driving continuous improvement across autonomous drone systems.
You will partner with cross-functional engineering teams to troubleshoot mechanical, electrical, and software-related issues while ensuring drones are safely returned to service.
Key Responsibilities
- Investigate and troubleshoot drone system failures observed during commercial operations.
- Perform system-level root cause analysis using engineering data and diagnostic tools.
- Support deployment of new Prime Air delivery sites by provisioning equipment and validating operational readiness.
- Configure systems and execute test/check flights before production launch.
- Work closely with Design Engineering, Service Engineering, Flight Operations, and Product Support teams.
- Analyze reliability data and recommend design improvements.
- Document engineering findings and communicate technical recommendations to stakeholders.
- Participate in rotating production support and on-call responsibilities.
- Travel to Prime Air…
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