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Support Engineering Manager: Escalations & Team Excellence
Job in
Dundalk, Baltimore City, Maryland, 21222, USA
Listed on 2026-08-30
Listing for:
ROHDE & SCHWARZ GmbH & Co. KG
Full Time
position Listed on 2026-08-30
Job specializations:
-
Engineering
Systems Engineer -
IT/Tech
Systems Engineer
Job Description & How to Apply Below
ROHDE & SCHWARZ GmbH & Co. KG is seeking a leader to oversee a high-performing Support Engineering team responsible for remote technical support and ensuring contractual KPIs and SLAs are met.
The role involves hands-on troubleshooting, escalation handling for complex issues, and collaboration with Product Engineering, R&D, Quality, Manufacturing and Field Service to drive corrective actions and continuous improvement.
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