Enterprise KM Leader: ITSM, AI-Powered
Job in
Dundalk, Baltimore City, Maryland, 21222, USA
Listed on 2026-07-08
Listing for:
Hispanic Alliance for Career Enhancement
Full Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, Information & Knowledge Management
Job Description & How to Apply Below
The Hispanic Alliance for Career Enhancement in Maryland is seeking an Enterprise Knowledge Management Leader to drive KM strategy across IT domains. This role involves embedding knowledge capture into engineering workflows and consolidating knowledge bases into a central ITSM platform like Service Now.
Ideal candidates have a Bachelor’s degree and 7 years of experience in Knowledge Management, along with certifications in ITIL or KCS. This full-time position offers a competitive salary range of $67,900 - $199,144.
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