Police IT Systems Support Technician

PLEASE READ THIS ENTIRE ANNOUNCEMENT CAREFULLY BEFORE SUBMITTING YOUR APPLICATION

The Gaithersburg Police Department is accepting applications for a full‑time Police IT Systems Support Technician to operate, maintain, and provide support services for all police‑related information systems and technology programs used by the Department. This is a non‑sworn technical position with the Police Department; work is performed with considerable independence in accordance with accepted information technology practices.

This position is responsible for supporting and administering standalone and networked police‑related computer applications and in‑field technologies (hardware, software, and associated peripheral equipment) in support of the City’s law enforcement operations. The successful candidate will provide technical computer expertise and end‑user support on police‑related applications; troubleshoot and resolve operational and applications problems; plan, organize, and conduct training for department personnel; and coordinate departmental information technology functions with the City’s Department of Information Technology including the coordination of system and application updates.

The ideal candidate will have strong and effective technical, organizational, interpersonal, communication (verbal and written), time management, and customer service skills, and be able to quickly develop a working knowledge of the information systems and technology programs used by the Department, as well as an understanding of departmental functions, services, and operations. Must be detail oriented and accurate, thorough in completing work tasks, and have a demonstrated ability to meet firm deadlines.

Relevant skilled work experience in a law enforcement, criminal justice, public safety, or similar operation is preferred.

40 hours per week; a core work schedule based on operational needs will be determined; extended or irregular hours, including evening, weekend, and holiday work, may be required to accommodate unexpected or critical issues as well as to address technology needs for law enforcement personnel working various shifts. Starting salary for this position is negotiable within the anticipated target hiring range ($72,000 - $82,000) and will be offered at a level consistent with the relevant experience and qualifications of the candidate.

The City provides comprehensive benefits:

• Comprehensive insurance benefits (medical, dental, vision, life)
• Paid time off
• Generous retirement contributions
• Health and wellness programs
• Tools to assist with paying down student loan debt and managing student loans
• Training and professional growth and development opportunities
• Excellent work/life balance

• Support and maintain configurations and content of police‑related applications, information systems, and technology programs used by the Police Department to ensure proper and efficient functionality; test and evaluate system performance, identify maintenance requirements, and recommend system changes when required; assist in the coordination of system updates.
• Perform daily maintenance of police‑related applications as appropriate; assist with set‑up and implementation of new technology and equipment; move/reinstall equipment; add or delete system users in police‑related applications.
• Install in‑vehicle computers, technology, and other electronic equipment.
• Install and test body‑worn camera activation devices on weapon holsters, requiring the handling of unloaded firearms.
• Provide first‑level end‑user support in the operation of computers, network systems, telephones, printers, and related peripheral equipment; direct unresolved issues to the Information Technology Helpdesk.
• Provide computer/technology training for department employees; identify training needs; develop training materials; arrange for training through outside sources when necessary.
• Respond to Police Department end‑user and administration requests for police technology related issues and information in a timely manner.
• Investigate, diagnose, and resolve routine problems with software (i.e., applications, utilities, interfaces), hardware, peripheral…