IT Technician
Job in
Dundalk, Baltimore City, Maryland, 21222, USA
Listed on 2026-08-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
- Provide Tier 1 and 2 support
- User account management
- Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
- Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
- Set up and install workstation hardware, and software for end-users
- Provide remote end-users support to employees
- Operation of assigned IT systems
- Create knowledge base articles
- End user support
- Support of facility physical security systems
- Enforce IT and security procedures and policy
- Network support experience
- Support of IT security
- Other duties as assigned
- 0 - 3 years of IT Support.
- Understanding of User administration (i.e., RBAC)
- Excellent communication and customer support skills
- Computer break/fix/upgrade
- Windows 11
- Ability to diagnose and resolve basic IT technical issues
- Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
- Identifies, researches, and resolves technical problems
- Help Desk Support software experience
- Inventory control
- Good understanding of computer systems, mobile devices, and other tech products
- Candidates must be able to obtain and maintain a Public Trust clearance.
- Candidates must have lived in the United States 3 out of the past 5 years.
Demonstrates proficiency in providing Tier 1 and 2 IT support, including user account management, troubleshooting, and remote assistance. Familiar with Microsoft Technology Stack and capable of enforcing IT security policies while maintaining excellent customer support.
Highest-signal resume keywords- Tier 1 And 2 Support
- User Administration (RBAC)
- Microsoft Technology Stack (Windows, AD, O365, Intune)
- Help Desk Support Software Experience
- Public Trust Clearance
Hard Skills
- Troubleshooting
- Computer Break/Fix/Upgrade
- Windows 11
- Inventory Control
- System Upgrades
- Workstation Hardware Installation
- Basic Deployments
- End User Support
- Technical Problem Resolution
- Knowledge Base Article Creation
- Excellent Communication Skills
- Customer Support Skills
- Public Trust Clearance
- IT Support
- User Account Management
- Helpdesk Incidents
- Remote Support
- IT Security Procedures
- Help Desk Support Software
- IT Security Systems
- Physical Security Systems
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