ServiceNow UI UX Designer

Location: Washington, DC (Hybrid 2-3 days onsite weekly)

Clearance Required: Active Secret

Big Impact Tech (BIT) is a Small Business providing IT and business management consulting to federal and commercial clients. We deliver mission-focused solutions in data, cloud, cybersecurity, and program management.

This position requires the ability to secure a security clearance of secret level, if needed.

The UI/UX Designer collaborates with instructional designers, developers, and content editors to design responsive user interfaces for both desktop and mobile applications. This position creates a cohesive visual design and collaborates with team members to ensure an optimal user experience by incorporating principles of graphic design, user-centered design, and information architecture. The UI/UX Designer also monitors the work of UI Designers and provides mentoring and coaching to improve user interfaces and the overall product experience.

The minimum 5 years of experience reflects the need to develop and demonstrate proven performance in the field, appropriate fluency in the development process, and strong leadership skills to monitor and coach the work of UI Designers.

• Develops user interfaces for a variety of products—including responsive web pages, mobile apps, and games.
• Works with a cross-functional team in a fast-paced, agile development environment to deliver aesthetic and usable interactive experiences that keep the user’s focus on the content rather than the interface itself.
• Utilizes principles of user-centered design and information architecture and effectively communicates their importance during team interactions.
• Prepares interface and app sketches, style guides, wireframes, mock-ups, prototypes, and finished products.
• Researches industry & technology creative trends and recommends appropriate advances to produce new user interfaces.
• Meets with stakeholders to gather requirements and user stories.
• Oversees a team of UI Designers who interact with other training professionals to produce online learning materials.
• Recommends personnel for projects based on skills and abilities.
• Monitors work products of UI Designers and escalates concerns as appropriate.
• Provides support to UI Designers to facilitate tight timelines in a results-oriented environment and advises improvements to design using coaching and mentoring techniques.
• Acts as liaison between section and other technical staff, if necessary.
• Represents the section in planning meetings with government staff.
• Other duties as assigned.

• BA/BS degree in web design, graphic design, user interface design, or a related discipline.
• Minimum 5 years of experience as a UI or UI/UX Designer.
• Demonstrated ability to design visual interfaces when given user stories, use cases, concepts of operation, or requirements.
• Demonstrated experience with end-to-end product design involving both UI and UX requirements.
• Demonstrated proficiency in digital tools used to implement UI/UX designs (including but not limited to Adobe CC).
• Demonstrated history of collaborating effectively with cross-functional development teams.
• Demonstrated understanding of web development technologies, as well as Section 508 accessibility guidelines.
• Demonstrated experience serving as a functional lead, including mentoring/coaching junior staff.

• Demonstrated experience in designing mobile apps for both iOS and Android.
• Demonstrated experience with Agile methodologies.
• Demonstrated experience with game and simulation interfaces.
• Demonstrated experience with eLearning courseware and learning mana