Customer Care Coordinator

Customer Care Coordinator

This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products.

This position plays a critical role in ensuring that the customer's requirements are met through data capture, analysis, and reporting. Communicating with site senior management, customers, carriers, and in turn liaising with shop floor management with regards to production, inventory, and key performance indicators.

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs
• Analyze operational data and communicate status, trends, and exceptions to leadership
• Partner with cross‑functional teams to collect, organize, and interpret large data sets
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities

• 3+ years of customer‑facing experience in a fast‑paced office or operations environment
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting)
• Strong communication and presentation skills
• Ability to analyze information and make sound, independent decisions
• Proven ability to manage multiple priorities in a deadline‑driven setting
• Strong teamwork and interpersonal skills in a diverse environment
• Detail‑oriented with a proactive, problem‑solving mindset

• Choose from a range of low‑cost health insurance options to support your well‑being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry‑leading company‑matching 401(k) plan
• Company paid life insurance, short‑term and long‑term disability
• Explore career development with access to on‑the‑job training
• Access to exclusive discounts on attractions, automotive, travel and more!

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety‑first environment, ensuring all precautions are taken to protect our team in every working condition.

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal‑opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.