Dialysis Field Educator

Senior Nephrology Clinical Educator – West Hills, CA (Monday to Friday, 8:00 AM - 5:00 PM)
As a key educator, you will provide technical training, blood in-service, CQI training, and efficient service to our internal and external clients. You will maintain customer accounts through on-site visits, Web Ex, and telephone contact, ensuring client satisfaction, rapport, and compliance to best practices across your assigned territory.

Pay Range: $87,000 - $150,000 per year. Salary offers are based on skills, training, experience, education, and certifications obtained; eligible for annual performance bonus compensation.

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Train and educate dialysis clinic staff on laboratory procedures, applications, and best practices through quarterly on‑site visits and remote support across assigned territory.
• Serve as primary clinical liaison between dialysis facilities and laboratory services, responding to inquiries, troubleshooting aberrant results, and ensuring seamless account integration.
• Review specimen condition reports and create a corrective action plan for receptive clinics to ensure improvement on specimen quality and integrity.
• Conduct facility assessments and deliver comprehensive reports documenting client interactions, training needs, and service quality feedback within established timelines.
• Contribute to developing and maintaining relevant educational materials including training tools, newsletters, and resources that support continuous quality improvement initiatives.
• Provide technical and clinical support via phone and in‑person to address client needs, resolve procedural issues, and promote comprehensive laboratory services.
• Drive operational excellence by identifying cost reduction opportunities, suggesting process improvements, and managing territory activities within allocated budget parameters.

• 3 – 5 years of related experience.

• Prior experience in a dialysis setting.
• Prior experience as an educator/trainer.
• Certification in Nephrology preferred.

• Must be able to lift 20 lbs and sit/stand for extended periods of time.

• Advanced knowledge of general computer applications – Word, Excel, Internet.

• Energetic and motivated personality with a strong work ethic.
• Excellent customer service skills and ability to follow through.
• Ability to train face‑to‑face and in virtual setting classes.
• Excellent time management skills required.
• Demonstrate analytical ability and judgment.
• Excellent leadership skills (written, verbal communication, organization and interpersonal).
• Must have valid Driver’s License and proof of insurance for your own vehicle.

• Bachelor’s Degree – required.

• Certified Dietician.
• Certified Nephrology Nurse (CNN).
• Medical technology certification.
• Registered Nurse (RN).

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.