Supervisory Sales Associate

Job Description - SUPERVISORY SALES ASSOCIATE (260002O8)

Job Description

SUPERVISORY SALES ASSOCIATE

260002O8

United States-Maryland-Patuxent River

Why the Navy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

• You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits begin DAY ONE:

We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else:

• We offer a competitive federal salary
  beginning at the Non-Appropriated Fund NF-01 level + depending on experience
• Did we mention, your Benefits begin on DAY ONE
  ?
• Accrual of paid time off at DAY ONE
• Continuity Programs for Military Spouses
• Public Student Loan Forgiveness eligible
  * after qualifying years of service
• Tax Free shopping, worldwide, at any Navy Exchange location

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life.
Mission: YOU
.

As a Supervisory Sales Associate, you will be the face of our company to both the associates and our customers! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Providing direction on assignments including prioritizing projects/tasks, managing merchandise and inventory.
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

• Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example.
• Responsible for providing coaching and feedback timely and professionally.
• Provide direction, work assignments, training to sales associates, provide input to Department Manager on associate performance.
• May open/close locations.

Other Duties as assigned

• Moderate level of knowledge of products/merchandise
• Provide training/documentation to sales associates on product features

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