Restoration Technician

Job Description

911 Restoration is a family-owned and operated disaster restoration company that takes pride in delivering top-notch restoration services to both commercial and residential clients. With our diverse and dedicated team, we ensure high-quality disaster recovery solutions to our valued customers.

• We offer the best in the business career development opportunities
• We have a robust onboarding plan to set you up for success
• You can become an expert in restoration, complete your IICRC training on us!

As a Mitigation Technician, you will play a crucial role in restoring properties affected by fire, water, and other emergencies. Your responsibilities will include handling the mitigation and restoration process, making a significant impact on the lives of our clients during challenging times.

Emergency Response:

• Respond promptly to emergency calls.
• Evaluate the severity of damage and determine the necessary resources and equipment.

Damage Assessment:

• Conduct thorough assessments of damaged properties, noting structural and content impact.
• Document damage through photos, diagrams, and written descriptions.

Mitigation Services:

• Perform water extraction, drying, and dehumidification services following industry standards.
• Execute fire damage mitigation, including soot and smoke removal.
• Apply anti-microbial treatments.

Customer Communication:

• Communicate effectively with customers, explaining the mitigation and restoration process.
• Address customer concerns and inquiries promptly and professionally.

Documentation and Reporting:

• Maintain accurate records of all restoration projects, including time logs, expense reports, and customer communication.
• Report project progress to Emergency Services Project Manager.

Equipment Maintenance:

• Ensure proper maintenance and handling of restoration equipment and tools.
• Report any equipment malfunction or need for repairs to the supervisor.

Safety Compliance:

• Adhere to all company and OSHA safety guidelines to ensure a safe working environment.
• Participate in safety training sessions and stay updated on industry safety standards.

• High School Diploma or equivalent.
• 1-2 years of experience in the restoration industry preferred.
• IICRC certification in water, fire, and mold restoration is a plus.
• Ability to lift 50 lbs. and perform physically demanding tasks.
• Strong verbal and written communication skills.
• Basic knowledge of construction and repair techniques.
• Clean driving record and valid driver’s license.
• Willingness to work on-call for emergency services.

• This role requires both indoor and outdoor work, often in varied weather conditions.
• Must be available to work on-call and respond to emergencies as needed.
• Exposure to conditions such as dust, fumes, and noise is common.

Restore Core is an Equal Opportunity employer dedicated to providing fair employment opportunities to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. Our commitment is to create an inclusive and respectful work environment for everyone.