Senior Field Service Technician

• Perform installation, troubleshooting, repair services, and preventative maintenance on B2B machine line
• Travel to B2C/B2B customer locations to provide services and assess customer needs
• Provide field services as needed, including weekends and holidays, based on shift requirements
• Accurately complete and submit service request forms with detailed data
• Regularly update team members, parts representatives, dispatchers, and customers on service request statuses
• Troubleshoot technical issues remotely and on-site, providing timely solutions
• Conduct thorough training sessions for clients on machine operation, maintenance, and troubleshooting
• Document all service activities, including maintenance schedules and repairs

• High School Diploma or GED required;
  Bachelor’s degree in a technical field preferred
• Strong knowledge of Microsoft Office Suite
• 3+ years in troubleshooting, problem-solving, and appliance repair, with a preferred focus on espresso machines
• Valid driver’s license required
• Ability to work independently with minimal supervision
• Experience in continuous process improvement desired
• Willingness to travel to customer sites 80% of the time, including potential travel outside the area 30%

Demonstrates expertise in troubleshooting and repairing B2B machine lines, particularly espresso machines, while providing exceptional customer service and training. Proficient in documenting service activities and maintaining communication with team members and clients.

• Troubleshooting
• Appliance Repair
• Customer Service
• Technical Training
• Process Improvement

• Troubleshooting
• Appliance Repair
• Technical Training
• Preventative Maintenance
• Service Documentation

• Problem-Solving
• Independent Work
• Communication

• High School Diploma
• GED
• Valid Driver's License

• B2B
• B2C
• Espresso Machines
• Field Services
• Service Request

• Microsoft Office Suite