Case Manager; Bilingual Spanish​/English - Dundalk Center

Case Manager (Bilingual Spanish/English) - Dundalk Support Center

Job Category: Case Management

Requisition Number: CASEM
008979

• Posted:
  May 18, 2026
• Full-Time

Showing 1 location

Dundalk, MD 21222, USA

Salary: $51,200 per year

Catholic Charities of Baltimore, Dundalk Support Center
- Building Hope is seeking a Case Manager to provide intensive case management including, but not limited to, as-needed home visitation services to participants / clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services.

The work schedule is Monday-Friday 8:30 AM - 4:30 PM.

The Esperanza Center is a comprehensive immigrant resource center that offers hope and essential services to people who are new to the United States. Immigrants from all over the world have received important resources and compassionate guidance at the Esperanza Center since 1963. Our dedicated staff and volunteers provide services and referrals, ESL education, health care, and free or low-cost immigration legal services to thousands of immigrants each year.

This position is supported by grant funding until Juily 2027 and the responsibilities with the role are governed by the terms and conditions of the grant. Employment may depend on the continuation or termination of the funding.

JOB DUTIES & RESPONSIBILITIES

• Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
• Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix, and accurately documents and communicates results to inform service planning.
• Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
• Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
• Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency, and takes initiative to ensure service alignment with individual goals.
• Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
• Assists clients in accessing and completing applications for eligible benefits such as emergency cash assistance, SNAP, day care vouchers, and eviction prevention, and follows up to track outcomes and provide further support as needed.
• Collects, inputs, and reports data in accordance with program requirements, and keeps supervisors informed of trends, issues, and participant outcomes as appropriate.
• Utilizes Motivational Interviewing and strength-based coaching to help clients overcome barriers and take actionable steps toward their desired outcomes.
• Fosters an environment aligned with Trauma Informed Care (TIC) principles by maintaining safety, trust, and emotional support in all client interactions.
• Actively participates in all required meetings, trainings, and program events, including graduation ceremonies, and applies learned concepts to improve client outcomes.
• Maintains a working knowledge of program services offered and appropriately connects clients to internal resources, reinforcing comprehensive support toward self-sufficiency.
• Perform other duties as assigned.

PROGRAM SPECIFIC DUTIES:

Employees working in the following program(s) have responsibilities that are in addition to the above duties and responsibilities. These include, but are not limited to:

• Bilingual in Spanish, offering effective communication across diverse populations.
• This position is supported by grant funding, and the responsibilities associated with the role are governed by the terms and conditions of the grant. Employment may depend on the continuation or termination of the funding.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age,…