Senior Vice President, Product Management- Service

United States
- Texas
- Austin

Australia
- Remote

United Kingdom
- Remote

United States
- New York Metro Area
- Remote

United States
- Washington DC
- Remote

Australia
- Melbourne

United States
- Wisconsin
- Remote

United States
- West Virginia
- Remote

United States
- Virginia
- Remote

Australia
- Sydney

United States
- Vermont
- Remote

United States
- Utah
- Remote

United States
- Florida
- Remote

United States
- Texas
- Remote

United States
- Tennesee
- Remote

United States
- Maryland
- Remote

United States
- South Carolina
- Remote

United States
- Rhode Island
- Remote

United States
- Pennsylvania
- Remote

United States
- Ohio
- Remote

United States
- New York
- Remote

United States
- New Jersey
- Remote

United States
- New Hampshire
- Remote

United States
- Minnesota
- Remote

United States
- Michigan
- Remote

United States
- Massachusetts
- Remote

United States
- Maine
- Remote

United States
- Indiana
- Remote

United States
- Illinois
- Remote

United States
- Georgia
- Remote

United States
- Delaware
- Remote

United States
- New York
- New York City

United States
- Connecticut
- Remote

United States
- Colorado
- Remote

United Kingdom
- London

Full time

113262-JOB

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

We are seeking a senior, visionary leader to serve as SVP of Product Management for the Sprinklr Service suite. This is a multi-hundred million dollar business growing at double digits, with disproportionate growth driven by AI-native capabilities. Widely seen as a disruptor in the space, the suite has earned leadership recognition in reputed analyst reports across key categories.

This role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS, Telephony, Workforce Management, Community, AI Agent Copilot, Contact Center Intelligence, and AI Agents.

You will define the future of AI-powered customer service experiences, bringing innovation directly into the hands of customers while bearing general management responsibilities to deliver durable growth, profitability, and exceptional user outcomes.

• Define, lead and drive the AI-native product strategy and management, partnering with executive leadership to define, build and scale AI-driven products and customer experiences.

• Define and evangelize a bold, differentiated vision for AI-native customer service. Serve as a visible thought leader and evangelist through blogs, podcasts, keynote speaking, and industry engagement.

• Shape multi-year product strategy, grounded in customer needs, market trends, and competitive positioning.

• Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in-class.

• Define and deliver organic and inorganic growth plans through ecosystem partnerships and targeted M&A plays across the CX landscape.

• Own the full product lifecycle across the Service suite, including:

• Product definition, roadmap, and delivery with high…