Front of House Supervisor at Heritage Portfolio

Job introduction

Heritage Portfolio are looking for a talented and enthusiastic Front of House Supervisor at the V&A Dundee. As our Front of House Supervisor, you will be responsible for supporting the smooth, friendly, and professional operation of food services across in Tatha restaurant and bar, conferencing and hospitality events.

This is a hands‑on role that combines leadership, organisation, and customer service, offering variety and impact every day.

Hours of work will predominately be 0900 – 1730, however there will be a requirement to support events business in evenings as required.

• Oversee day-to-day FOH operations in dining areas and hospitality functions
• Supervise and support your team to maintain exceptional service standards
• Ensure food safety, cleanliness, and presentation meet company and legal standards
• Deliver excellent customer service and act as a visible point of leadership during service
• Provide training and coaching to FOH staff
• Coordinate service during events
• Support back-of-house service where needed, fostering collaboration across teams
• Manage stock control, ordering, and administration including cleaning and temperature records
• Ensure the team upholds all health & safety procedures and allergen protocols

Essential:

• Previous experience in a supervisory or team leader role within catering or hospitality
• Excellent organisational and time-management skills
• Natural leader with strong interpersonal and communication skills
• Able to handle fast‑paced service with a calm, customer‑focused attitude
• Flexible approach to shift patterns
• Ensure that all Health & Safety legislation is carried out correctly and recorded as necessary. This includes all HACCP and COSHH responsibilities, as well as EHO visits, Fire Evacuation Procedure, First Aid at Work and safe working practices at all times. Maintain a focus on food allergens and customer information.

Desirable:

• Knowledge of Excel, Word and Outlook
• Personal licence holder
• First Aider

Working with Heritage Portfolio is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• 40 hours per week, 5 days from 7
• The Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Flexible and dynamic work environment
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company.