Event Operations Manager

Location
:
Tattershall Lakes, Lincolnshire

Salary
: £27,500 per annum, OTE of £55,000

Transport Provided
:
No

Accommodation
:
No

Closing Date
: 30 October 2026

Locations:Piperdam Golf & Leisure Resort, Dundee, DD2 5LP

Job Type:Full Time
- Permanent Contract

Salary: Between £32,000 and £35,000 (DOE)

Reporting to the General Manager, the Events Operations Manager will play a key role in bringing the Piperdam events experience to life. From weddings and celebrations to Christmas parties, corporate events and resort functions, this role is all about creating moments that feel effortless, memorable and full of care for our guests.

At Away Resorts, we value true Holiday Heroes — people who live our values every day by being Amazing, Attentive and Lovers of creating brilliant holiday moments. This role is key to bringing those values to life, inspiring the team to deliver events and experiences that feel personal, thoughtful and memorable.

Working closely with the Head of Events and Events Team, the successful candidate will lead operational delivery with energy, warmth and attention to detail. They will help create a culture where our team are amazing, attentive lovers of great service — passionate about people, proud of what they do, and focused on making every guest feel genuinely looked after.

• Oversee the day-to-day operational delivery of all events and functions across the resort.
• Ensure event information is communicated clearly and accurately to all departments, including Food & Beverage, Kitchen, Housekeeping, Reception and Maintenance.
• Lead pre-event briefings and operational meetings with relevant teams.
• Ensure all event spaces are set up, presented and maintained to the highest standard.
• Be present during events to oversee operations and resolve any issues quickly and professionally.
• Act as the main operational contact for clients and guests on the day of their event.
• Ensure events run to schedule and meet Piperdam's service standards and client expectations.
• Lead, motivate and support the Food & Beverage team to deliver outstanding service.
• Recruit, train and develop team members, creating a positive and high-performing working environment.
• Prepare staff rotas in line with business demands and payroll budgets.
• Provide regular coaching, feedback and performance reviews to support individual development.
• Encourage effective communication and teamwork across all departments.
• Lead by example, promoting professionalism, accountability and excellent customer service.

• Ensure every event delivers a welcoming, professional and memorable experience for guests.
• Take a hands-on approach during events, supporting teams and ensuring service runs smoothly.
• Anticipate and address any operational issues before they affect the guest experience.
• Monitor guest feedback and satisfaction levels, taking action where necessary.
• Work with the Head of Events to identify opportunities for continuous improvement.
• Ensure all event areas are presented to a high standard at all times.
• Foster a guest-focused culture across the department.
• Support the achievement of departmental revenue and profitability targets.
• Manage labour costs effectively while maintaining service standards.
• Ensure accurate billing, charging and event-related financial procedures are followed.
• Monitor stock and operational resources to minimise waste and maximise efficiency.

• Ensure compliance with all health and safety, licensing and food hygiene regulations.
• Conduct regular checks of event spaces, equipment and operational procedures.
• Maintain accurate operational records.
• Ensure company…