Service Engineer

Company Overview At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Company Overview At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long‑term career development. What sets us apart? Our people‑first approach.

We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold‑accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive. At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference.

If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.

Job Summary Pointer Ltd. are recruiting for a highly motivated and skilled Service Engineer to join our team. As a Service Engineer you will be responsible for inspecting, maintaining, and installing a wide range of security systems. You will manage your workload efficiently, provide excellent customer service (this is at the heart of this role), and you will be expected to deliver expert advice.

This is an exciting opportunity to work in a fast‑paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction

As a part of this role, you will actively participate in the standby and call‑out rota, responding quickly and effectively to urgent service requests.

We are only able to consider candidates who are based, or relocating, to Scotland (ideally the Central Belt). The role offers up to £60,000 OTE.

Key Responsibilities:

• Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
• Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
• Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
• Complete all necessary documentation promptly and accurately, ensuring adherence to company policies and industry regulations.
• Keep your vehicle fully stocked with essential tools and materials, ensuring maximum efficiency on‑site.
• Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.
• Continuously seek to improve service delivery, identifying opportunities for enhancing customer satisfaction and operational efficiency.

Who are you You are a self‑motivated team player, who is a proactive, reliable, and customer‑focused professional with a strong attention to detail. You will be able to manage your workload independently, ensuring all tasks are completed efficiently and to the highest…