Member Services Representative

To provide effective and professional member/customer service on a day-to-day basis. To contribute efficient, accurate and courteous service that will increase satisfaction and promote goodwill between the Cooperative and its members. To gain knowledge of all areas concerned with member accounts, including: billing, service requests, account adjustments, payment arrangements, payments, capital credits, deposits, prepaid electric service, rates, letters of credit, memberships, and ancillary products and services offered by South River Electric Membership Corporation.

Below is a list of typical duties of which the Member Services Representative will be accountable/responsible. This list is not intended to include all responsibilities of this position, but an outline of tasks indicative of the overall function of this job.

• Assist and greet customers/members and the general public upon entering the facility;
  Developing and maintaining positive member relations through courteous and efficient service to members;
• Accurate accounting records and bills;
• Collecting/posting payments correctly;
• Address/member information updated as needed;
• Providing accurate account adjustment information as needed;
• Timely responses to member inquiries and complaints;
• Updating and maintaining cashier reports, daily and monthly;
• Processing new service request and initiating work orders for the provision of services for consumers/members and follow-up on all orders generated;
• Being familiar with programs offered to the consumers/members and collecting needed information to enroll the consumers/members into such programs;
• Be cognizant of all processes, procedures and guidelines in the member/customer service area.

• Pledge agencies
• Arrangements
• Establishing new accounts
• Disconnection of service
• Deposits
• Connection of service
• Associated fees
• Notating accounts
• Service Orders
• Collection of documents

• Communicate beneficial electricity use and ways to conserve;
• Prepare assigned reports;
• Provide assistance to other member/customer service personnel and help maintain good employee morale;
• Complete annual personal and departmental goals;
• Must be able to account for daily and monthly cash receipts and balance cash to records;
• Participate and assist with the Cooperative’s annual meeting;
• Be acquainted with South River Electric Membership Corporation's service rules and regulations, rates and bylaws;
• Must know how to utilize member/customer information and billing software and have the ability to explain/solve member bill issues that arise;
• Report problems and conditions promptly, which warrant immediate resolution;
• Adhere to schedules and deadlines for assigned work;
• File, maintain records and uphold confidentiality and security;
• Understand and personally perform all duties in accordance with applicable safety and Cooperative policy manuals, as well as report to Supervisor hazardous conditions and needed maintenance in the office;
• Performance of related duties as assigned or necessary.