Mortgage Loan Processor

Job Description

Job Title: Mortgage Loan Processor I Supervisor: Director of Residential Lending

FIRST FEDERAL BANK
Dunn, NC

Last Date Reviewed: 2/11/26 Position

Last Date Modified: 2/11/26

Manage residential mortgage loan files from application to underwriting approval, closing and post‑closing, ensuring accuracy and compliance. A processor will act as the primary liaison between loan officers, borrowers, and underwriters to collect and clear conditions to close a loan.

• Prepare initial disclosure packages and disclose to meet federal guidelines
• Documentation Collection & Verification:
  Review loan applications for accuracy and verify borrower employment, income, assets, and credit reports.
• Loan File Management:
  Organize and submit completed loan packages to underwriting.
• Liaison Duties:
  Communicate with borrowers, underwriters, attorneys, and title companies to move the file forward.
• Conditions Clearance:
  Gather necessary documentation to satisfy underwriter conditions.
• Compliance & Regulatory Adherence:
  Ensure all files adhere to bank, investor, and government guidelines (FHA, VA, Conventional).
• Closing Coordination:
  Prepare all necessary documentation for closings to meet federal guidelines and coordinate to schedule closings.
• Objectively handle, process, and secure sensitive information and communications
• Performing additional duties as requested by Director of Residential Lending.

• Experience:
  
  1–3 years of mortgage loan processing experience is preferred
• Technical
  
  Skills:
  
  Proficiency in loan processing software (Preferred: Encompass) and MS Office.
• Strong understanding of mortgage guidelines, loan types (FHA, VA, Conventional), and RESPA regulations.
• Exceptional attention to detail, strong communication, and the ability to work under tight deadlines
• Proficient oral and written communication skills
• Prior banking or credit related experience with a general understanding of banking fundamentals
• Ability to meet strict deadlines, multi‑task, and work with other departments as well as external customers to achieve required results.

• Bachelor’s degree in business related field.

FFB Management reserves the right to change this position description at any time according to business needs.

EOE