West Region Servicing Specialist - Clinton and Harnett

Position: West Region Servicing Specialist - Clinton and Harnett County
Job Description

West Region Servicing Specialist
-Clinton and Harnett County

Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As a Regional Servicing Specialist at Ag Carolina Farm Credit, you will support loan origination, loan accounting, and servicing activities while providing coverage across multiple branches within your assigned region. This role plays a key part in delivering exceptional service to our members and internal partners while ensuring internal controls, regulatory compliance, and operational excellence. You'll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

What You'll Do:

As a Regional Servicing Specialist, you'll provide flexible loan origination, accounting, and servicing support across multiple branch locations while delivering exceptional service to members and internal partners.

• Support loan origination by monitoring CRM queues, coordinating internal loan closings, verifying approvals and documentation, and completing post-closing follow-up
• Maintain accurate digital and hard-copy security files, ensuring all documentation is complete and current
• Perform loan accounting and servicing activities, including transaction processing, deposits, daily balancing, payment processing, and general ledger entries
• Monitor system reports, resolve errors, and ensure internal controls, policies, and procedures are followed
• Maintain collateral insurance and security files, including Deed of Trust releases and UCC continuations or terminations
• Collaborate with Branch Managers and teammates to coordinate workload coverage across the region
• Deliver high-quality service while managing changing priorities and dynamic workloads

What We Value:

At Ag Carolina, we believe in:

• Customer Focus - Delivering responsive, professional service to our members and teammates
• Collaboration - Building strong partnerships across branches and departments
• Excellence - Demonstrating accuracy, accountability, and attention to detail
• Growth - Encouraging learning, adaptability, and continuous improvement

What We're Looking For:

• Education and/or experience equivalent to an Associate's degree in Business Administration, Agriculture, Economics, or Finance
• Strong analytical, judgment, and communication (oral and written) skills
• Ability to work collaboratively while demonstrating initiative and self-direction
• Strong time-management skills with the ability to prioritize and meet deadlines
• Valid Driver's License with the ability to travel for Association business, including commuting to multiple branches by opening and closing times
• Adaptability and flexibility in changing work environments
• Ability to handle high-stress situations professionally
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to efficiently navigate multiple software systems and internal platforms
• Understanding of data security, confidentiality, and proper system usage
• Accurate and efficient data entry skills

Our Commitment:
When you join Ag Carolina, you become part of The Ag Carolina Way-a team rooted in service and purpose. Everything we do is driven by our mission to yield a prosperous future for our members and employees. In exchange for your time, talent, and commitment, we are committed to offering our employees:

• Competitive base pay, and eligibility for incentive pay based on personal and Association performance
• Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire
• Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work
• A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an Ag Carolina discretionary contribution)
• Paid Time Off, plus 13 paid holidays annually
• Training and professional development opportunities, and defined career pathways for many roles
• Meaningful work that allows one to make a difference in…