Servicing Specialist

Servicing Specialist – Dunn, NC
Are you passionate about supporting agriculture and rural communities? Do you thrive in a fast-paced, relationship-driven environment where collaboration, accuracy, and adaptability are essential? If so, we want to hear from you.

As a Servicing Specialist at Ag Carolina Farm Credit, you will support loan origination, loan accounting, and servicing activities. This role plays a key part in delivering exceptional service to our members and internal partners while ensuring internal controls, regulatory compliance, and operational excellence. You’ll work as part of a team that values teamwork, flexibility, attention to detail, and service to agriculture and rural communities.

• Support loan origination by monitoring CRM queues, coordinating internal loan closings, verifying approvals and documentation, and completing post-closing follow-up
• Maintain accurate digital and hard-copy security files, ensuring all documentation is complete and current
• Perform loan accounting and servicing activities, including transaction processing, deposits, daily balancing, payment processing, and general ledger entries
• Monitor system reports, resolve errors, and ensure internal controls, policies, and procedures are followed
• Maintain collateral insurance and security files, including Deed of Trust releases and UCC continuations or terminatio ns

• Customer Focus – Delivering responsive, professional service to our members and teammates
• Collaboration – Building strong partnerships across branches and departments
• Excellence – Demonstrating accuracy, accountability, and attention to detail
• Growth – Encouraging learning, adaptability, and continuous improvement

• Education and/or experience equivalent to an Associate’s degree in Business Administration, Agriculture, Economics, or Finance
• Strong analytical, judgment, and communication (oral and written) skills
• Ability to work collaboratively while demonstrating initiative and self-direction
• Strong time-management skills with the ability to prioritize and meet deadlines
• Valid Driver’s License with the ability to travel for Association business, including commuting to the branch by opening and closing times
• Ability to handle high-stress situations professionally
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to efficiently navigate multiple software systems and internal platforms
• Understanding of data security, confidentiality, and proper system usage
• Accurate and efficient data entry ski lls

When you join Ag Carolina, you become part of The Ag Carolina Way—a team rooted in service and purpose. Everything we do is driven by our mission to yield a prosperous future for our members and employees. In exchange for your time, talent, and commitment, we are committed to offering our employees:

• Competitive base pay, and eligibility for incentive pay based on personal and Association performance
• Comprehensive benefits (medical, dental, life, LTD, and others) effective the first day of the month following your date of hire
• Maternity, Paternity, and Caregiving Leave, because we care about our employees and know they have responsibilities outside of work
• A market-leading 401(k) plan (with a dollar-for-dollar match on the first 6% you defer, plus an Ag Carolina discretionary contribution)
• Paid Time Off, plus 13 paid holidays annually
• Training and professional development opportunities, and defined career pathways for many roles
• Meaningful work that allows one to make a difference in agricultural and rural communities and to develop professionally
• Opportunities for work-life balance that includes employee appreciation and family events
• A great work environment with colleagues who have a shared commitment to our core values
• Opportunities for everyone to think and act like a leader, regardless of the position you hold
• A comprehensive wellness plan: we recognize that our greatest asset is our people—and for our people to perform at their best, they must be healthy and well.

• 1. Communicates Effectively
• 2. Action-Oriented
• 3. Makes Good Decisions
• 4. Collaborates
• 5. Focuses on Our Members
• 6. Welcomes Everyone and Treats Them Fairly
• 7. Leadership

• 1. Phone Screen with Ag Carolina HR Representative
• 2. In-person interview

Equal Opportunity Employer/including Disabled/Veterans. Ag Carolina is unable to sponsor employment visas at this time.