General Manager

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Full Time Dunn, NC, US

Salary Range: $60,000.00 To $70,000.00 Annually

Embark on an exciting hotel career with Crown Hotel & Travel management, LLC. From hotel managment jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

FULL TIME

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

• Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels' associates.
• Maintains all hotel standards set forth by the brand and the management company
• Assists with scheduling, billing and some accounts receivable responsibilities
• Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards
• Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
• Fields Guest complaints, conducting through research to develop the most effective solutions
• Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues
• Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports
• Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment
• Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation
• Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations
• Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures
• Confers and cooperates with other department heads to ensure coordination of activities
• Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
• Receives and processes advance registration payments
• Meets and personally greets VIP Guests, whenever possible
• Conducts performance evaluations and coaches and counsels all associates when necessary
• Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel
• Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business
• Reviews, revises, and approves daily payroll reports as needed
• Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly
• When necessary performs the duties of his/her subordinates

• Branded PMS system training is required
• Previous front office supervisory and/or management experience in a hotel setting is highly recommended
• 1 year of customer service required
• Branded hotel experience required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to use a moderately complex computer system
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property
• The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Excellent organizational skills
• Ability to read, listen and communicate effectively in English
• Able to write reports, correspondences, memos and employee performance evaluations
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in…