Manager Operations Initiative

Category/Area of Expertise: Supply Chain Job Requisition: 544758 Address: USA-NC-Dunn-2940 Arrowhead Road Store Code: DC 04 Dist Genl & Admin (7250867) ADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution fosters a culture that inspires and empowers our associates to always deliver exceptional service and value.

Our team is supporting the supply chain network evolution to an integrated self-distribution model of the future, serving leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. To learn more about our company and the other supply chain companies of Ahold Delhaize USA, visit  Position Summary Are you a strategic operations leader who enjoys driving meaningful change and delivering results across a complex, fast-paced environment?

As the Manager, Operations Initiatives, you'll serve as a trusted partner to the Site Director, leading high-impact projects and site-wide initiatives that improve operational performance, workforce readiness, employee engagement, safety, and business outcomes. In this highly visible leadership role, you'll act as an extension of site leadership, helping shape the future of the distribution center through cross-functional collaboration, continuous improvement, and operational excellence.

You'll oversee key support functions, beginning with Training Operations, while leading strategic initiatives that support both site and regional priorities. Success in this role requires a strong ability to influence without direct authority, lead change, develop talent, and deliver measurable results across multiple business functions. You will also have the opportunity to represent the site during regional and enterprise-wide initiatives and serve on behalf of the Site Director when needed.

What You’ll Do Lead Strategic Initiatives & Special Projects

• Serve as the Site Director's designee for major operational initiatives and special projects.
• Lead site-wide projects from planning and implementation through sustainment and results measurement.
• Act on behalf of the Site Director in their absence, supporting operational decisions and stakeholder engagements.
• Build and lead cross-functional teams across Operations, Human Resources, Safety, Transportation, Inventory Management, and other support functions.
• Establish initiative priorities, timelines, resource plans, and execution strategies.
• Track project performance and key success metrics, providing updates, risk assessments, and recommendations to site and regional leadership.
• Represent the distribution center during regional and enterprise program rollouts, ensuring successful local adoption and execution.

• Lead, coach, and develop supervisors, associates, and initiative team members across assigned functions.
• Set clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
• Foster a culture of accountability, inclusion, engagement, and continuous improvement.
• Support succession planning efforts and help prepare future leaders for advancement opportunities.
• Directly manage exempt and/or non-exempt leaders, including Training Supervisors and other operational support leaders.

• Lead training operations to deliver a consistent, engaging, and standardized onboarding experience.
• Ensure training programs support operational readiness, productivity goals, and safety compliance requirements.
• Evaluate program effectiveness through operational performance metrics and associate feedback.
• Partner with operational leaders to identify workforce development opportunities and training needs.
• Support implementation of new processes, initiatives, and best practices across the site.

• Manage day-to-day activities within assigned operational support functions and active projects.
• Allocate staffing and resources to support business priorities and operational requirements.
• Identify and implement opportunities to…