Assistant Store Manager

Assistant Store Manager

The Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. The role collaborates and communicates with store partners to process credit turn down applications and web orders and convert them into Acima credit customers. In addition, the Assistant Store Manager reviews lease applications, promotes and sells Acima's leasing benefits, and drives conversions.

Hourly rate: $13.01 - $14.84, with potential bonus based on performance, paid out monthly. Additional eligibility for bonus and incentive programs as per Acima's standard payroll procedures.

Sales / Account Management

• Driving customer growth through web, partner stores, and walk‑ins.
• Listening to and fulfilling customer needs in a timely manner.
• Educating customers on Lease‑To‑Own terms, payment terms, benefits, and the application process.
• Closing the sales cycle by converting applications that include in‑store and web orders.
• Working cooperatively with Acima partner stores in all operational aspects.
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance.

Customer Service

• Establishing partnerships with retail store personnel to generate referrals and educate customers on the Lease‑To‑Own process.
• Promptly addressing and resolving customer issues and complaints to maintain consistent satisfaction.
• Cultivating a positive work environment to enhance coworker retention and minimize turnover.

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with rental or leasing industry practices is a plus.
• Organized with time‑management skills and the ability to multi‑task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in‑person attendance.

• Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability.
• Flexible Spending Accounts, 401(k) Savings Plan with company match.
• Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance.
• Limited Purpose Plan.
• Award‑Winning Culture, Career Growth Opportunities, Weekly Pay, Discounts from Acima partners.

This is a full‑time position. Days and hours of operation are Monday through Sunday. Actual working days and hours will vary, including evenings and weekends.

Assistant Store Manager duties include regular talking and listening to coworkers and customers, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing as needed.

Acima is an equal opportunity employer committed to ensuring that all employment decisions are made on a non‑discriminatory basis, and without regard to actual or perceived race, religion, color, national origin, ancestry, physical or mental disability, genetic information, sex, gender identity, sexual orientation, citizenship status, veteran status, uniformed service member status, or age, or any other consideration protected by federal, state, or local law.