Dispatcher, Transportation

Dispatcher Architectural Products Group

Dunn, North Carolina, United States

Job Summary

This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations.

Job Responsibilities

Receive and process customer orders through telephone, email, and other electronic means

Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments

Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs

Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner

Must be familiar with the delivery area to assist with route and travel time planning

Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers

Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment

The ability to multi-task is important

Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck

Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced

Must be able to act quickly and creatively to solve problems; work independently and make decisions

Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always

Work in a team environment and assist co-workers or supervisors/managers with other duties as required

Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy

Available to work overtime, nights and weekends when necessary

Reliable attendance is essential in performance of the role

Job Requirements

Minimum high school/general education degree (GED) required

Previous related experience in building materials dispatch or transportation industry preferred

Knowledge of masonry and hardscapes products, building materials, and cements is preferred

Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to learn new computer skills

Must possess excellent verbal and mathematical skills

Read and understand maps and use mapping tools

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day.

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. AI tools may be used in certain stages of the employment lifecycle, such as candidate review;

however, all final employment decisions will be made by a person.