General Manager

Department:
Operations

Job Title:

Restaurant General Manager Reporting to:
District ManagerFLSA Status:
Exempt Date Prepared:
April 3rd, 2025

Job Summary:

The Restaurant General Manager is responsible for directing the daily operations of a Tasty Chick’n restaurant, ensuring alignment with the Brand Vision and Mission while exemplifying Tasty Chick’n’s Guiding Values. This role encompasses overseeing product preparation and delivery, customer service, facilities maintenance, and financial accountability. The Restaurant General Manager achieves these objectives by actively selecting, training, and coaching top talent (A+) to drive key results in People, Customer, Sales, and Profit.

Essential Duties and Responsibilities:

People:

Demonstrate Tasty Chick’n’s Guiding Values while cultivating high-performing employees by effectively selecting, training, retaining, and recognizing A+ talent using Tasty Chick’n tools and processes.

Identify and develop a pipeline of talent through effective succession planning tools and best practices, ensuring a strong leadership bench.

Execute the Performance Management process consistently to set employees up for success and maintain accountability.

Reinforce and uphold the “Open Door” Policy, fostering a culture of trust and transparency among all employees.

Partner with the People Services Team to resolve employee relations issues and ensure legal compliance within the restaurant.

Conduct regular team meetings to communicate business updates, recognize achievements, and foster team collaboration.

Implement training programs that enhance employee skills and knowledge in customer service, food safety, and operational procedures.

Monitor employee performance and provide constructive feedback, encouraging professional development and career growth.

Customer:

Develop and manage a schedule that ensures all operational periods (openings, lunch, dinner, late night, weekends) are adequately covered.

Drive a customer-focused culture by serving as a role model in resolving complex customer issues and training employees to meet or exceed service standards.

Coach and hold team members accountable for core operational procedures using the OSM and Company systems to ensure excellence in service.

Ensure compliance with food safety standards through direct observation and follow-up on food safety audit results, ensuring management teams are trained in Serv Safe or equivalent standards.

Gather and analyze customer feedback to identify areas for improvement in service and product offerings, developing actionable plans to address concerns.

Foster a welcoming and inclusive environment for all customers, ensuring that every guest feels valued and appreciated.

Collaborate with marketing teams to create promotional campaigns and special events that attract customers and enhance the brand image.

Sales:

Ensure restaurant-level plans and marketing initiatives are in place and actively implemented, partnering with the District Manager to execute Local Store Marketing strategies.

Analyze sales trends and customer preferences to optimize menu offerings and pricing strategies, ensuring competitiveness in the market.

Utilize sales data to forecast revenue and set achievable sales targets for the restaurant, motivating the team to meet or exceed those goals.

Explore and implement upselling techniques and suggestive selling practices to maximize sales opportunities during customer interactions.

Profit:

Continuously analyze sales, labor, inventory, and controllables to take corrective actions that meet or achieve margin and sales growth targets.

Conduct periodic business reviews with management teams to enhance their capability in identifying and executing strategies to close performance gaps.

Ensure compliance with Federal, State, and Local regulations and standards, implementing policies and procedures to mitigate risks.

Share best practices with the team and across the Area to promote operational excellence.

Review and manage budgets to ensure financial targets are met, identifying areas for cost reduction without compromising quality or service.

Collaborate with suppliers to negotiate contracts and manage inventory…