CX Insights Manager: Elevate Guest Experience Data
Listed on 2026-10-17
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Hospitality / Hotel / Catering
Premier Inn is seeking a Customer Experience (CX) Insights Manager to lead a small team and turn 1.5 million annual feedback points into actionable recommendations across 850 hotels. The role blends hands-on analysis with people leadership in a fast-paced hospitality group.
You will shape the CX strategy, drive satisfaction tracking, and partner with regional ops, F&B leadership and the Exec Committee to implement improvements.
This role, CX Insights Manager:
Elevate Guest Experience with Data at Premier Inn, could be your next career step.
We appreciate your interest in this position.
Join Premier Inn and contribute to our ongoing work.
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This posting is for the CX Insights Manager:
Elevate Guest Experience with Data role at Premier Inn, based in Dunstable, England, United Kingdom.
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