Desktop Supervisor Ex Trade

Are you a tradesperson working in  reactive domestic repairs  whos ready to come off the tools  but still use your trade knowledge every day?
Were looking for a  Repairs Controller  to coordinate and support a team of operatives delivering  reactive repairs in occupied homes .
This is a fully  office-based  role where your understanding of day-to-day repairs, access issues, and right-first-time working is just as important as strong admin and IT skills.
Youll be the main point of contact for a team of  trade operatives  (plumbers, electricians, carpenters, plasterers), helping jobs stay on track, resolving issues as they arise, and reducing repeat visits.

The Role
The purpose of the role is to keep reactive repairs moving efficiently from first visit through to completion. Youll support operatives in real time, deal with issues as they occur, keep systems accurate and up to date, and ensure residents and clients are kept informed.
This role suits someone who understands the pressures of  reactive repairs   last-minute changes, access problems, parts shortages, and resident expectations  and can manage these effectively from an office environment.

Key Responsibilities
Taking calls from residents who are reporting repairs, creating the repair on the system and scheduling the jobs
Running and managing  daily reactive repair schedules  for a team of operatives
Acting as the main point of contact for operatives throughout the day
Liaising with residents and clients (local authorities and housing associations) by phone, email, and live chat
Providing technical guidance to operatives to help complete jobs right first time
Reacting quickly to access issues, variations, and unforeseen problems
Arranging parts and materials, including click & collect where required
Accurately logging, updating, and tracking reactive repair jobs on the job management system
Ensuring all job notes, updates, outcomes, and follow-on actions are properly recorded
Monitoring job progress and escalating issues where required
Essential Skills & Experience
Trade background essential , with experience in reactive domestic repairs
A tradesperson looking to move into a  permanent, office-based role
Strong  administration and organisational skills
Excellent IT skills   confident updating repair systems, emails, and working across multiple screens
Clear and professional communication skills with operatives, residents, and clients
Ability to manage multiple live jobs in a fast-paced environment
Calm, solutions-focused approach under pressure

Why This Role?

A genuine opportunity to  come off the tools  without losing your trade knowledge
Office-based role using real-world repairs experience
Direct impact on repair performance, resident satisfaction, and right-first-time outcomes
Clear progression into senior scheduling, operations, or management roles