Customer Success Specialist
Job in
Dunwoody, DeKalb County, Georgia, USA
Listed on 2026-02-16
Listing for:
Pareto Solutions Group, Inc.
Full Time
position Listed on 2026-02-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
Contacting business clients proactively to build relationships and walk them through the process of using the company’s products or services.
Responsibilities- Maximizing value for customers by ensuring they have the tools and resources they need.
- Developing and improving customer onboarding processes and customer service policies.
- Creating resources for customers that help them fully understand and utilize the products and services.
- Monitoring contract renewal dates and persuading clients to renew those contracts.
- Upselling and cross-selling by recommending additional products or services.
- Gathering data on improving products and services to share with upper management.
- Providing high-level technical and product support.
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