Financial Aid Counselor

Position Type:
Full time Remote Type:
Hybrid Salary Range: $24-35/hour Job Shift:

Coordinate and facilitate Dunwoody’s Financial Aid process from start to finish. Educate students and parents on the financial aid process to ensure students meet financial aid deadlines and optimize their investment in education. Ensure the accurate retention and protection of student financial aid records. Counsel and guide students and parents on the financial aid application process for federal, state, and institutional financial aid.

Act as a first point of contact for students in the Financial Aid office, and respond to inquiries in a fast-paced environment. Review and process internal and external financial aid documents with accuracy and efficiency. Identify and resolve conflicting student data issues to remain compliant with government regulations. Completes student verifications to ensure students are accurately packaged by established deadlines.

Review and process special and unusual circumstance appeals. Revise student financial aid accounts due to status and enrollment changes. Process and certify student/parent loan applications after approval from guarantee agency. Acts as a liaison between students/parents and third-party agencies to complete the financial aid process. Participate in annual federal financial aid audit, assisting team with collection and confirmation of key data and materials.

Engage with potential students providing information to assist with college planning and financial aid literacy. Completes other assignments and tasks as directed by the Director of Financial Aid.

• Ability to think critically and strategically to develop new strategies and goals.
• Ability to talk on the phone.
• Ability to communicate difficult messages in a professional manner.
• Ability to work effectively under pressure and to meet frequently occurring deadlines.
• Must be goal and team oriented to build positive working relationships, and conduct business with attention to ethical considerations, and/or school/accreditation guidelines.
• Ability to maintain confidentiality as required by FERPA regulations.
• Ability to work with and communicate effectively with people from all backgrounds and at all levels.
• Must have strong organizational skills, exceptional networking skills, and consistently displays display the highest levels of integrity.
• Ability to work a flexible schedule including select evenings and weekends to meet college business needs.
• Ability to work daytime hours that includes on-site requirements.homehome.
• Ability to work an occasional event on evening or weekend when needed needed.
• Must be professional in all aspects of the position including appearance, demeanor, and attitude.

• Associate degree or equivalent.
• 1-3 years experience working in financial aid or higher education preferred.
• Strong interpersonal communication skills.
• Excellent computer skills including knowledge of Microsoft Office:
  Outlook, Word, Excel, PowerPoint, and/or Access.
• Have the willingness to learn specialized software such as Power CAMPUS, PowerFAIDS, Canvas, ticketing systems and/or other databases/electronic aids, to be as self-sufficient as possible in day-to-day operations.
• Ability to work 40 hours per week.

Since our founding, all who have worked at Dunwoody have been dedicated to the success of every one of our students. For over 100 years, we’ve held true to our values while continuing to discover ways to grow and become even more inclusive and innovative. Working in a collaborative, supportive work environment such as Dunwoody fosters a true team approach, with open communication and cross functional teams committed to getting the job done.

In addition, Dunwoody offers a flexible work environment, including:
Hybrid work arrangements, including on-campus and remote, that allow you to serve students while accommodating your work style An emphasis on work-life balance, including 35+ days off per year A focus on employee-managed, results-based work A full suite of technology to support dynamic work environments As a smaller institution, Dunwoody empowers its employees to try new things, implement new ideas, and work with people who are willing to help one another grow.

Because our faculty stay connected to their industries, they are true experts in their field, passionate about their work, and dedicated to educating and developing the next generation of employees.